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Director, Premium Retention & Service - Jobs in Toronto

MLSE
Job LocationToronto
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAs Director, Premium Retention and Service you will lead and inspire your group of Managers and their teams to work towards our collective objectives and lead the Membership Service and Retention strategy of our Premium Toronto Maple Leafs, Toronto Raptors and Premium LIVE portfolios. You have experience as an inclusive leader who leverages an innovative and strategic mindset, and are able to problem solve, anticipate challenges, and thrive in a multifaceted environment. You will demonstrate your outstanding mentoring, strong operational capabilities and entrepreneurial approach to build an engaged culture and build a best-in-class Retention and Membership Service program for MLSE.

  • Coach and inspire a team of Managers who lead a team of Account Executives and Account Managers to deliver an outstanding Retention and Membership program and to live our purpose of ‘Creating Exceptional Moments’ for our Members and each other.
  • Support our#39;Thriving and Engaged Organization #39; vision by leading your team to achieve both their personal goals and corporate objectives.
  • Lead a team of sales and service professionals to deliver on annual retention targets across the Premium Leafs, Raptors and LIVE vertical properties.
  • Partner with our marketing department to drive awareness of our Retention and Membership program and to help complete annual business operational requirements (Retention Goals, Engagement, Gifting, Package design, Member benefits, etc.).
  • Lead in the continuous development of sales principals and skill within our retention team to drive new business and win back Members.
  • Build additional value for members through digital assets in partnership with the MLSE Digital Labs Team as well as the Global Partnerships department.
  • Global thinker who aligns with our strategy. Build an impact across all departments as well as the ticketing group.
  • Seek new relationships within the business community to add additional benefit and value to our members.
  • Develop and maintain relationships with internal and external departments and key stakeholders (Live Nation, F amp;B, Ticket Admin, Marketing, BI, Finance, Legal, GP, etc..) to ensure delivery of exceptional customer service and value to our membership base.
  • Handle operational budgets to achieve and maintain financial solvency / success.
  • Drive and initiate Quarterly Business Reviews with internal partners as well as Front Office

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