Employee Relations Manager - Jobs in Toronto, ON

Job Description

Job ID: 220494Location Name: RemoteJob Type: Full TimeHourly/Salaried: SalariedPosition Type: RegularJob Function: Human ResourcesIs This Position Eligible for Remote: YesAt Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.ABOUT THE ROLE:The Employee Relations Manager is a strategic and trusted advisor across multiple business units and Leadership Teams, establishing rapport and strong credibility with business leaders to provide effective coaching and guidance. The ER Manager conducts investigations for the Canadian Stores organization and provide project management support on key initiatives, while developing a deep understanding of our overarching people and culture strategies, objectives and compliance obligations and maintaining an understanding of how our stores organization operates. This role also plays a key role in helping Sephora Canada continually improve our position as a great place to work.WHAT YOU’LL DO:Employee Relations:

• Investigate and resolve complex and critical colleague complaints, issues, and concerns
• Partner with loss prevention teams to investigate potential losses involving employees
• Ensure employee relations issues are addressed in accordance with employment laws and our values to drive engagement and protect our brand
• Document cases: write investigation summary, scan/type notes, and leverage case management tool
• Develop, communicate, and implement employee relations programs, policies, and procedures
• Use data to identify trends and develop proactive strategies to cultivate positive employee relations
• Re-imagine and define how we address performance concerns and terminations across the company by looking at principles, people, processes, and technology
• Provide advice and mentorship to HR Managers, leaders and managers on serious ER issues, and act as a point of escalation

People and Culture Strategy:

• Cultivate our culture and core values to bring them to life while collaborating with colleagues, and identifying and implementing new guidelines and/or learning programs across the organization
• Build positive relationships with all levels of management, HR Managers, and Loss Prevention
• Act as a people and culture champion and change agent
• Develop and cultivate relationships across the HR function

Project Management:

• Strategic HR project management on new or evolving initiatives (case management solution, metrics and data analysis)
• Lead, implement, and execute key people and culture strategies, practices, and programs; including ensuring that the appropriate people, communication, education and change management are in place to support program delivery
• Research and implement project plans and develop into program management
• Build and implement consistent practices and processes to ensure fair and consistent approach to employee relations matters
• Proactively engage cross functional teams to develop solutions that support the business
• Build and bring improved data insights to HR Managers and the business overall

WHAT YOU’LL BRING:

• 5+ years of HR Management experience, with at least 2 years of experience working in an Employee Relations role within a high-growth environment
• Bachelor’s Degree; Human Resources certification is preferred (e.g. CHRL)
• Expertise across the majority areas of ER, including Investigations, policy creation, documentation standards, performance management, employment laws, ethics and compliance, partnership with employment law
• Knowledge of the full employee and HR lifecycle (talent acquisition, total rewards, learning, leadership development, talent and succession management, retention, engagement, culture, and operations)
• Understanding of diversity, equity, and inclusion issues and how they apply to employee relations
• Strong coaching, strategic advisory, conflict resolution and facilitation skills
• Proven success in applying innovative thinking, data-driven and a growth mindset to challenging issues resulting in high impact outcomes
• Strong influencing and negotiation skills with ability to present a clear and strategic point-of-view to senior management while being able to defend and articulate the thought process and rationale behind recommendations
• Familiarity with HR related technology and tools/case management, preferable Workday, ServiceNow and Smartsheet
• Project and program management skills with the ability to communicate, drive and deliver cross functional programs to a successful outcome
• Ability to think critically and anticipate issues before they arise, and proactively suggest long-term solutions to a variety of stakeholders, including HRMs, legal, business leaders
• Excellent judgment and a high bar for integrity
• Outstanding attention to detail and discipline to organize and prioritize
• Ability to travel to stores across Canada (approx. 60% travel)
• Bilingualism (French/English) is considered an asset

WHY YOULL LOVE WORKING HERE:

• You’ll be part of a unique culture and family of passionate and inspiring individuals.
• You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
• You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You’ll have the opportunity to be part of a community that drives meaningful social and environmental change and receive matching donations to support your charitable giving.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Holidays, time off, summer hours and flexibility to support work-life balance.
• And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

This position requires that the employee be fully vaccinated against COVID-19 prior to commencing employment and that they agree to obtain any future required boosters or vaccinations as recommended by the government of Canada or the health authorities of the province in which you would be working and in accordance with Sephora Vaccination Policy. If you are not able to obtain a COVID-19 vaccine for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Sephora.COMPANY OVERVIEW:SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephoras curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the worlds premier digital beauty destination.Quick Apply

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