ENTERPRISE TECHNICAL SUPPORT SPECIALIST - Jobs in Toronto, ON

Job Description

Job Category: Information & TechnologyDivision & Section: Technology Services, Technology Services DeliveryWork Location: 703 Don Mills RdJob Type & Duration: Temporary (6 month vacancy)Hourly Rate: $46.84 - $51.33Shift Information: Monday to Friday, 35 hours per weekAffiliation: L79 Full-timeNumber of Positions Open: 1Posting Period: 26- Oct-2022 to 09-Nov-2022

Major Responsibilities:

• Performs analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
• Ensures pro-active action is taken for the operation, installation and support of the enterprise systems and solutions.
• Provides assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements/additions of future enterprise technologies.
• Conducts research and evaluations of enterprise hardware/software solutions and makes recommendations.
• Maintains security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
• Monitors enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements.
• Performs enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
• Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
• Conducts, updates and improves reviews of documentation, manuals, standards and procedures.

Key Qualifications:

• Extensive experience working with Oracle, SQL Server and PostgreSQL RDBMS products & its tools, including Oracle Enterprise Manager, Oracle RMAN, OID, Oracle APEX & Warehouse Builder, Enterprise Manager.

• Considerable experience with database high availability and disaster recovery solutions, including Oracle Real Application Cluster, Data Guard, SQL clustering, replication and always-on availability groups.

• Experience in installing, configuring and supporting Oracle and PostgreSQL in Linux along with SQL Server on Windows.

• Experience in implementing backup and recovery solutions as per applications requirements along with disaster recovery solutions.

• Experience in implementing security standards and applying patches and upgrades for Oracle, SQL Server and PostgreSQL.

You Must Also Have:

• Ability to perform enterprise software, hardware and transmission facility analysis using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
• Ability to troubleshoot and investigate performance related issues and provide recommendations to achieve optimal execution.
• Ability to suggest and implement security solutions and strategies in line with set standards and guidelines.
• Ability to proactively think and plan for the operation, installation and support of the enterprise systems and solutions.
• Knowledge of installing, configuring, administrating, maintaining and upgrading Relational Database Management System (RDBMS) and companion products & tools.
• Effective coordination and communication in providing assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements or additions of future enterprise technologies.
• Excellent verbal and written communication skills, with the ability to communicate detailed technical information clearly and effectively to a variety of audiences.
• Knowledge of enterprise hardware and software solutions.
• Ability to conduct, update and improve reviews of documentation, manuals, standards and procedures.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the Citys Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:City of Toronto employees must apply to full-time or part-time employment opportunities posted on the Citys Internal Job Posting Portal.Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.Quick Apply

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