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First Nations/Metis/Inuit Candidates - Support Analyst - Jobs in Toronto, ON

KPMG
Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.caAre you able to learn and teach new technology Do you want to assist your customers and colleagues with their troubleshooting needs Are you experienced in providing deskside and virtual supportWere looking for you to join our team as a Support Analyst at our office in Toronto, ON!As a Support Analyst, you will troubleshoot and resolve level 1/2/3 support issues from various support channels like phone calls, chats, and self-service tickets to document and escalate issues further as required. Youll provide technical support for various practice specific software applications and firm proprietary software, as well as install and configure software, updates, and patches. Youll troubleshoot various IT hardware issues with PCs. printers, peripherals, etc. and provide device and app support with both IOS and Android mobile devices. Youll also have the opportunity to provide tech training to our new hires both in-person or virtually, and provide support for audio-visual setups, system hardware, connectivity issues in meeting rooms, and telecom issues.More of what youll do includes:

  • Configure and image PC’s with the required core environment image and practice specific software
  • Troubleshoot various IT hardware issues with PC’s, printers, peripherals, etc.
  • Assist with asset management and inventory tracking as required
  • Actively participate on various local and national IT projects/virtual teams as required
  • Participate in the after-hours on call program
KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMGs COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office and/or other congregate settings in the course of their duties (such as client sites or third-party venues).As this role requires occasional or consistent attendance at a KPMG office and/or congregate setting, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotline@kpmg.ca.If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at cafmcdnhrsthotline@kpmg.ca or phone: 416-777-8002 or toll free 1-888-466-4778.REQUIREMENTS
  • Self-Identify as First Nations, Metis, or Inuit
  • Strong oral/written communication skills
  • Previous deskside, virtual support and/or help desk experience
  • Strong MS Office knowledge (Word, Excel, PowerPoint, etc.)
  • Thorough knowledge of networks, file servers, wireless technology, and Windows networks
  • Proficient knowledge of computer hardware - PCs, printers, peripherals, laptop imaging, etc.
  • Strong troubleshooting skills
  • Solid organizational skills and able to prioritize multiple projects with competing deadlines
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what mattersQuick Apply
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