General Manager - Shangri-La Toronto (138108) - Jobs in Toronto, ON

Job Description

Shangri-La GroupShangri-La Group is a global leader in luxury hospitality with unique Asian heritage.Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe, and Africa.Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from 50 years of hospitality from the heart. We have an affinity with Asian travellers, and we offer them a gateway to the rest of the world, positioning us as a leading brand in luxury hospitality.As an enviable employer with industry-leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development, you can be sure that potential is identified and nurtured throughout your career.Shangri-La TorontoSoaring high above the city in one of Toronto’s tallest buildings, Shangri-La Hotel, Toronto offers guests a distinctively urban escape. Just a 6-minute walk from Queen Street West on University Avenue, the hotel is surrounded in all directions by the best the city has to offer. The nearby Art Gallery of Ontario, the vibrant waterfront, and the non-stop energy on Yonge Street are just a few of the great city hotspots within easy reach.An excellent opportunity has arisen for an experienced General Manager to join us in our journey to be the best-loved hospitality group, pioneering new horizons and setting new benchmarks. This role represents the brand’s core values – Respect, Humility, Courtesy, Sincerity, Thoughtfulness, and Selflessness – in all leadership actions to create memorable experiences for our guests.To be successful in this position, the candidate has to have :Commercial AcumenAbility to adapt business strategies to volatile business dynamics / market environmentAbility to build strong commercial partnerships and well versed in (digital) marketingAbility to develop and execute revenue optimization and sales strategiesStrong in numbers and results-focusedProven track record in optimizing costsOperational AbilityMust be a high-touch hotelier, willing to engage with prominent and demanding clientsDemonstrable service and quality results in past rolesLuxury experience in primary city center locationAbility to build a team of operational expertiseAbility to drive for operation enhancement and manage crisisLeadership AgilityMust be assertive and communicate well with persuasionHas prior proven experience in having a strong business partner role with hotel ownershipMust act as a change agent with a long-term visionCreative and able to set trends to differentiate from competitorsMust be able and willing to relate well to the local workforce and wider communityDemonstrate clear team/collaborative experience, both internally and externallyMust be able to negotiate/demonstrate leadership qualitiesMust be the role model in demonstrating Shangri-La cultureWe are looking for someone who has :At least 4 years’ General Manager experience, ideally with an international backgroundPreferably a Bachelor degree in Hospitality Management or a related fieldEligibility to work in CanadaExcellent command in both written and spoken EnglishQuick Apply

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