Group Benefits Account Associate - Jobs in Toronto, ON

Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.Working ArrangementHybridJob DescriptionThe OpportunityManulife Financials Group Benefits is a leading provider of employee Group Benefits for more than 16,000 organizations across Canada. We provide coverage for businesses of all sizes, from two employees to Canadas largest employers. Group Benefits provides a broad range of coverage including health and dental care, emergency travel assistance, short and long term disability, group critical illness, absence management services and wellness products, flexible benefits plans, life insurance and accidental death and dismemberment coverage.Job Summary:Reporting to the Manager, Client Relations, the Service Representative assists a team of Account Executives with their clients in executing the business plan for delivering value-added benefits and service to Plan Advisors/Consultants and Plans Sponsors. The Service Representative will provide primary servicing of a block of mid to large market Group Plans (51 lives and more) to ensure client service satisfaction, conservation and profitability of our Group Benefits block of business.This role will be based in the Toronto Regional Group Office located at 2 Queen Street East until Sept 2016, then moving to 250 Bloor St, Toronto.Key Accountabilities:

• Support the Account Executives in building and maintaining successful client relationships.
• Support the Account Executive in the acquisition of new business; participate in finalist presentations and implementation meetings.
• Respond to benefit plan inquiries and resolve escalated inquiries from Plan Sponsors, Plan Advisors/Consultants and Head Office department contacts.
• Initiate Amendments requests for existing groups for submission to Head Office, ensuring that information is complete and outstanding requirements are obtained.
• Assist with New Business processing and resolve questions on plan implementation.
• Deliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or via the Web).
• Meet with plan administrators to train and educate them on effective methods of plan administration.
• Understand the intricacies and complexities of each Plan Sponsors Group Benefits designs and the sophistication of the Advisors/Consulting houses.
• Prepare and analyze client reports by translating data into meaningful information.
• Act with professionalism in order to promote lasting relationships with our existing and potential customers.

Qualifications:

• Minimum five years of work experience in Group Benefits and/or account management.
• Thorough knowledge of Group Benefits products.
• Broad understanding and knowledge of trends in Group Benefits industry and applicable legislation.
• Good knowledge of underwriting concepts.
• GBA designation or working towards the designation an asset,must be willing to complete within 3 years of starting in the role
• Proficiency in all Microsoft Office products.
• Must have a valid driver’s licence and a personal automobile as some travel is required.

Attributes:

• Proven ability to determine business priorities, meet goals, manage high volumes of work and work collaboratively within team.
• Excellent analytical, problem solving, interpersonal, organizational and time management skills.
• Excellent customer service skills.
• Strong negotiation and conflict management skills.
• Strong oral and written communication skills.
• Good leadership and presentation skills.
• Ability to be flexible and empathetic.

Key Problems/Challenges:

• Managing high volumes of work within tight time frames.
• Working with many Advisors/Consultants and Account Executives and balancing their demands, needs and expectations.
• Balancing conflicting priorities.

About ManulifeManulife Financial Corporation is a leading international financial services group providing forward-thinking solutions to help people with their big financial decisions. We operate as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. At the end of 2015, we had approximately 34,000 employees, 63,000 agents, and thousands of distribution partners, serving 20 million customers. At the end of December 2015, we had $935 billion (US$676 billion) in assets under management and administration, and in the previous 12 months we made more than $24.6 billion in benefits, interest and other payments to our customers.Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong. Follow Manulife on Twitter @ManulifeNews or visit www.manulife.com or www.johnhancock.com.Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.What motivates you

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.
• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
• Continuous innovationWe invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere What are you waiting for Apply today.About John Hancock and ManulifeJohn Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .Manulife is an Equal Opportunity EmployerAt Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .Quick Apply

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