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Guidewire Application Support - Jobs in Toronto, ON

spruceinfotech
Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionSpruce InfoTech is a leading information technology firm that provides varied services to help clients change manage and transform their businesses by means of high quality, innovative and cost effective solutions. We provide services to different companies from small scale level to even fortune 500 organizations and guide them in the best possible way to maximize IT investment and also reduce the cost of acquiring new technologies.Job DescriptionGW Application Support Role is URGENTJob Description – Insurance Application Support AnalystLocation – Toronto, CanadaExperience – 6+ Years and relevant AS experience is more than 4 years# of position - 2

  • Provide Tier 2 (In-depth technical support) and Tier 3 (Expert Product and Service Support) for replicating problems and providing root cause analysis
  • Identify and resolve incidents through our ticketing system and provide business support
  • Testing and deploying new enhancements at the request of the business and vendors
  • Creating new or updates existing documentation for new processes or procedures
  • Perform ongoing system maintenance and monitoring to ensure adherence to contracted service level agreements
  • Maintain effective relationships with business users and other IT teams
  • Learn on the job and explore new technologies with little supervision
  • Identify efficient solutions to eliminate work from your team (increase operational efficiency and flexibility)
  • Ensure proper escalation processes are followed and exceptions within your authority are properly documented at all times
  • Working with external vendors to maintain all integration points
Job Requirements
  • College or University degree in Information Technology or Computer related studies preferred
  • Working experience supporting Guidewire / Insurance Systems (Policy Center, Billing Center, Claims Center)
  • Working experience supporting document management systems (OnBase, SmartComm)
  • Working knowledge of Microsoft Windows Servers
  • Working knowledge of Java, Tomcat
  • Working knowledge of Databases (SQL)
  • Understanding of Networks and Networking components
  • Demonstrate computer proficiency- Must have exposure to all stages of the development lifecycle, from requirements gathering through to design, development, rollout, support and maintenance
  • Ability to deliver excellent customer service
  • Extremely detail oriented with time and self-management skills sufficient to plan, prioritize and organize work.
  • Excellent verbal communication and writing skills
  • Interacts and deals with vendors for support purposes
  • Ability to adapt to increased volumes and workload
  • Ability to work well in a team
  • Roadside knowledge or experience an asset
  • Willingness to work evening/after hours/weekends
Additional InformationAll your information will be kept confidential according to EEO guidelines.

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