Head of Customer Management - Jobs in Toronto, ON

Job Description

Job SummaryTo lead and inspire the team to achieve customer centricity at all touch points. This position oversees a team and is responsible for the building and management of profitable relationships with our largest customers within the Relationship Customer portfolio, and driving our large account and Top Market Customer strategies.Job QualificationsRequired:

• Bachelors Degree and 10 or more years of experience in the Insurance or Sales area

Preferred:Depth of account management experience, ideally in the large/Fortune 500 space managing highly complex offerings from across multiple Business Segments.Extensive knowledge of the process for identifying customer service needs and providing solutionsAdvanced knowledge and understanding of the business of insurance, market place developments, competitors and trends related to the insurance industryAdvanced knowledge of commercial insurance products including coverage and pricing; technical expertise in one or more product or industry preferredAdvanced understanding of the principles of sales, sales techniques and terminology, especially BUs sales processExtensive understanding and practical application of marketing principles including market researchJob Accountabilities - Key AccountabilitiesMeet (in partnership with other unit Heads) the financial targets and other key performance indicators set for the Relationship Customer and National Account segment.Deliver profitable business growth through customer centric outcomes with dynamic leadership to achieve one customer/distributor experience across platforms.Drive a performance culture across the Relationship Leader Team via the use of appropriate metrics and development of skills.Drive the continuous improvement and execution of agreed global Customer Relations Management best practices, and Customer/Segment strategies including pipeline managementTranslate the Global Customer Relations Management strategy into locally executable plansEmbed the “team charter” concept across the Zurich Canada operation and monitor performanceDevelop relationships to support sustained growth and client retention.Ensure the business unit remains compliant and profitable.Contribute to strategy and business change and acts as a change agent.Interpret and lead others through change to achieve business strategy and objectives..A future with ZurichNow is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.Quick Apply

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