Health & Wellness Application and Technical Support Specialist - Jobs in Toronto, ON

Job Description

Date Posted: 12/08/2022Req ID: 28907Faculty/Division: Vice-Provost, StudentsDepartment: SL:Information TechnologyCampus: St. George (Downtown Toronto)Position Number: 00049985Description:About us:Student Life connects life to learning. We believe every student should have the opportunity to actively participate in university life, and to find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, making sure every student can build experiences that set them up for a lifetime of success.Student Experience supports Student Life, and its units, to ensure that staff have the necessary tools and resources to effectively deliver programs, services, and resources. Student Life portfolios include, Student Life Programs & Services, Health & Wellness, and the Centre for International Experience. Student Experience also provides institutional support and leadership on large-scale assessment and projects that enrich the student experience. Units directly within Student Experience include, the Office of the CAO; Student Life IT; Student Life Communications; Student Crisis Response, Progress, & Support; Assessment & Analysis; Innovation Hub; and Strategic Initiatives.Your opportunity:Under the general supervision of the Help Desk / Network Supervisor, Student Life, the incumbent provides technical support for the Division of Student Life. This includes the installation, configuration, and maintenance of servers and workstations, support of the network, systems diagnostics and troubleshooting, analysis of ongoing performance, system slowdowns and bottlenecks. Performs periodic maintenance of servers to ensure a stable and secure operating environment, including application of security and operating system patches. The Health & WellnessApplication and Technical Support Specialist is primarily responsible for the maintenance and support of user desktops and the clinical management system (CMS) of the Health & Wellness Centre. The incumbent will also be the primary contact for the disaster recovery plan that provides for a high level of security and protection for the unit; maintains data and systems integrity of sensitive information on servers; creates, maintains and documents inventories and procedures related to the Health & WellnessCentre operations. As part of the larger division, the incumbent provides shared support for the rest of the Division of Student Life as well as for institutional systems such as UTmail+, ROSI and AMS/FIS.Your responsibilities willinclude:

• Troubleshooting complex computer system problems
• Analyzing, recommending and designing internal network solutions to meet client needs
• Researching, analyzing and recommending potential changes to system features
• Responding to end-user service requests
• Testing and analyzing new and upgraded software and/or hardware
• Training end-users on procedures and the use of supported IT systems
• Creating complex and technical documentation and user support guides
• Serving as a technical resource on hardware and software related issues

Essential Qualifications:

• Bachelors Degree or an acceptable equivalent combination of education and experience.
• Minimum four years related experience in managing servers and workstations in a mixed Windows and Macintosh environment. Knowledge of the following software and systems: Windows 2012+ Server, macOS, Linux, Android, Microsoft Active Directory, SCCM, Windows 10, Excel.
• Previous experience in the administration of medical software is required. Experience with Accuro EMR (QHR Technologies) required.
• Experience with ClockWork (TechnoPro Solutions) is highly desirable.
• Experience with managing a database server required. MSSQL 2012+ server highly desirable.
• Experienced in the set-up, configuration and management of modems, printers, switches, routers and related networking equipment.
• Knowledge of TCP/IP protocols and experience with VPN, secure remote access and network/server security.
• Excellent communication (both oral and written) and interpersonal skills.
• Demonstrated superior organizational and analytical/diagnostic skills.
• Incumbent must be self-motivated, results oriented, a quick learner with strong service orientation.
• Demonstrated ability to prioritize tasks and responsibilities, work well under pressure, meet strict deadlines and make sound judgments.
• Must be creative and have the ability to communicate technical concepts to persons with limited technical backgrounds.
• Fine motor skills to install computer components and operate hand tools.
• Ability to work well independently as well as a team member in a multi-professional environment.
• Works well under pressure and can juggle competing demands and tight timelines.
• Minimum typing speed of 40WPM.
• Occasional lifting/moving of computer/network equipment as required.

To be successful in this role you will be:

• Communicator
• Multi-tasker
• Organized
• Resourceful
• Tactful
• Team player

Closing Date: 12/20/2022, 11:59PM ETEmployee Group: USWAppointment Type: Budget - ContinuingSchedule: Full-TimePay Scale Group & Hiring Zone:USW Pay Band 12 - $71,842 with an annual step progression to a maximum of $91,875. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.Job Category: Information Technology (IT)Recruiter: Anita ChooramanLived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.Quick Apply

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