Host, VIP Experiences - Jobs in Toronto, ON

Job Description

Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionAs a member of the VIP Experience & Hospitality team, your role will be to assist in all aspects of a guest’s journey throughout their time at our venues. The ideal candidate will be a self-starter who is energetic, creative, tactical and analytical, and one who thrives in a fast-paced environment. This individual will constantly strive to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; encourage confidence and exude authenticity with guests. A high level of discretion and confidentiality is required when handling guest information and requests.Responsibilities:

• Act as point of contact for assigned guests leading up to their visit as well as the day of. Responsible for providing an outstanding concierge level of service by anticipating needs, taking initiative and going above and beyond to assist with all requests.
• Maintain a clean, tidy, and welcoming front-of-house experience
• Ensuring the safety of the clients by providing them with rules and regulations about the event space, monitoring their behaviour at all times, and removing anyone who violates these rules
• Extensive knowledge of the venue, event night details and nearby surroundings to make the most suitable recommendations
• Work closely with the entire VIP Team to facilitate any last-minute concierge duties as they arise –coordinating with other staff members, including the client’s team, the venue manager, catering staff, security guards, transportation drivers, delivering amenities
• Assist with executing event day operations within MLSE premium spaces – guestlist and registration, VIP experiences, handling vendors and talent
• Ensure proper communication between all internal stakeholders from Legal, Sales, Security, F&B, PR and Marketing and the Executive team to ensure service excellence company-wide.
• Provide clients with attentive concierge service to ensure they are optimizing the offered benefit and amenities.
• Flexibility to perform other job-related duties

Qualifications

• 1-2 years in VIP host role and or hospitality/concierge service experience
• Ability to think independently in making real-time decisions
• Ability to effectively manage time and perform multiple tasks simultaneously
• Must be proficient with SevenRooms, and various event check-in apps
• Excellent interpersonal, communication, problem solving, and analytical skills required
• Must have a systematic and process-oriented attitude to ensure seamless end-to-end guest experiences
• Demonstrated dedication to valuing diversity and contributing to an inclusive working and learning environment
• Strong work ethic with a drive for self-development, collaboration and take-action mentality
• Knowledge of Sports & Entertainment and the Hospitality industry experiences an asset
• Must be available to work evenings, weekends and holidays as required
• The ideal candidate is committed to their personal development and embodies the values of character, dedication, teamwork and diversity.

Additional InformationApply by: August 8, 2022We thank all applicants for their interest, however, only those selected for an interview will be contacted.At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.Quick Apply

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