Infrastructure Specialist - Entry Level - Jobs in Toronto, ON

Job Description

IntroductionClient satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You’ll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!Your Role and Responsibilities

• Providing responsive and high-quality technical support in the 24×7 Network Operations Center
• Providing the first line of support for internal customer calls, e-mails, and support tickets to assist in system diagnostics, resolving technical problems, system outages, and maintenance
• Proactively monitoring all production networks, servers, applications, and services
• Responding to alerts/alarms and escalations according to standard operating procedures
• Tracking all issues utilizing a ticketing system
• Helping to define and document Operations Methods & Procedures (M&Ps) for the Network Operations Center department
• Implementing and strictly following change management procedures and systems to ensure the reliability of the network and applications to meet service level agreements
• Working with Solution Engineering support and third-party vendors during routine deployment and outages
• Ensuring escalations are handled in a professional, consistent, and relentless manner
• Managing incidents from beginning through final resolution, including customer notification
• This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and Ukraine) or Belarus, Russia, Armenia, Azerbaijan, Cambodia, China (including Hong Kong), Georgia, Iraq, Kazakhstan, Kyrgyzstan, Laos, Libya, Macao, Moldova, Mongolia, Myanmar (Burma), Sudan, Tajikistan, Turkmenistan, Uzbekistan, Venezuela, Vietnam, and Yemen on a work permit, you are not eligible for employment in this position.

Required Technical and Professional Expertise

• Ability to work non-standard hours and shifts
• Minimum 0-1 year of system administration experience
• A passion for and strong desire to learn about Cloud and other Cutting Edge technologies
• Previous experience in a large-scale, heterogeneous data center environment (preferably Windows 2012R2 and newer or RHEL7.x / UBUNTU 16.04 LTS+)
• Prior experience with TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP, and Subnets using CIDR
• Be comfortable using Network Hardware CLI & GUI’s to troubleshoot issues (Cisco IOS / PAN)
• Knowledge of and ability to work across all platforms of Windows and Linux Server, networking, data base administration, virtualization, and storage. Including but not limited to:
• File/Folder Permissions
• Local Storage/SAN/NAS/NFS/ISCSI Mounted Storage
• Managing Shared Resources
• GPO’s
• Familiarity with Patch Management Software, understand core concepts of patch strategy and software
• Excellent verbal and written communication, stellar customer service skills
• Familiarity with the principles and practice of system configuration management using modern declarative tools. (Chef, Puppet, Ansible, etc.)
• Understanding of PaaS Database Offerings and how they work
• Firm grasp of what PaaS, SaaS, IaaS, etc are
• Demonstrate basic scripting knowledge (Bash, Python or Powershell)

Preferred Technical and Professional Expertise

• Cloud Certification in GCP, AWS or Azure is a plus

Key Job DetailsCountry/Region:CAState:ONTARIOCity:TorontoCategory:Technical SpecialistRequired Education:High School Diploma/GEDPosition Type:ProfessionalEmployment Type:Full-TimeContract Type:RegularCompany:(0026) IBM Canada Limited – IBM Canada LimiteeReq ID:603614BRTravel Required:No TravelQuick Apply

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