Inside Sales Representative - Eurofins Experchem Laboratories - Jobs in Toronto, ON

Job Description

Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 58,000 staff across a network of more than 1,000 independent companies in over 54 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.In 2021, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.Job DescriptionEurofins is searching for an Inside Sales Representative in North York, ON. The Inside Sales Representative (ISR) will be responsible for supporting customer service functions and providing support and work in conjunction with outside sales (compiling quotes and bids, managing leads, etc.). There will be daily contact with customers submitting food samples to Eurofins Experchem Laboratories. The ISR will liaise with external Eurofins Laboratories and other departments to coordinate sample processing, analysis, and delivery and interpretation of results. Daily activities will be 75% inside sales and 25% customer service. This position is a technical position requiring knowledge of chemistry and biological testing of food samples.Inside Sales Representative responsibilities include, but are not limited to, the following:

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Become knowledgeable of Eurofins services, industry terminology and company operations
• Become proficient in use of all aspects of Laboratory Information Management System (LIMS), especially sales and client related activity.
• Become proficient in the use of Eurofins Com LIMS software to locate required test codes and create quotation for customers
• Reach out to and coordinate with in-house and sister lab technical teams in order to determine the best analytical solutions for our customers’ needs
• Serving as one of the laboratory’s primary point of contacts for inbound sales related activities;
• Identify new opportunities and customers and maintain order frequency through phone and email. Follow up with inbound leads daily and develop a working knowledge of accounts.
• Responsible for managing accounts through the entire sales process including quoting, taking orders, checking on invoices and following up on A/R (Accounts Receivable) issues
• Utilize CRM software with existing and future customers; maintain pertinent account details - record each customer contact (fax. phone, email or in person date and time of call, nature of inquiry, and time/confirmation of completion.
• Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
• Maintain CRM database of prospective clients and opportunities
• Tracking weekly, monthly, and quarterly performance and sales metrics
• Closing sales and working with client through closing process
• Work in conjunction with sales department providing information to or about new and existing clients
• Provide support to outside sales – quoting, bid preparation, lead management
• Deliver qualified opportunities tor team members
• Identify potential opportunities for outside sales to recover lost services
• Respond to all inbound sales calls/leads and client services related issues in a timely manner
• Provide superior customer service and assist with related duties (taking and entering orders, confirming and scheduling of logistics orders and other aspects of customer service- related assistance)
• Advising clients in a professional manner of any scheduling conflicts, possible delays, or other problems which may arise;
• Resolving any questions or issues that clients may have with regard to our services;
• Record and respond to customer requests and concerns while implementing an “on time” tracking system for in-house projects according to account assignment. Act as communicator between labs, administrative areas and clients.
• Work during the hours assigned and work overtime or weekends and/or holidays when requested.
• Assist the customer service team with invoicing and other admin tasks when needed.

QualificationsExperience:

• Environmental Laboratory Experience
• Experience and proficiency with Microsoft applications, LIMS and CRM
• Excellent verbal (telephone) and written (email) communication skills.
• Communication skills necessary to write comprehensive narratives.
• Knowledge of environmental sampling and analytical methods
• Comfortable interfacing with clients on a daily basis on technical issues
• Excellent interpersonal skills and team player capabilities across multiple departments within Eurofins QC’s evolving, fast-paced environment.
• Energetic, motivated self-starter with a proven track record of building sales and previous customer service experience
• Computer literate
• Able to work in a team environment
• Good writing skills; computer skills such as Excel, Word, Access

Basic Minimum Qualifications:

• BS/BA in Chemistry, Sciences, Marketing or related field (four years related experience may substitute for a degree),
• Two years of inside sales or customer service experience
• Excellent customer service skills
• Strong computer skills, including MS Office and CRM / Salesforce preferred

Additional InformationPosition is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. Candidates currently living within a commutable distance of North York, Ontario are encouraged to apply.At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at www.eurofins.caWe thank all applicants within commuting distance of Toronto, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.NO AGENCIES, CALLS OR EMAILS PLEASEQuick Apply

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