IT Administrator - Jobs in Toronto, ON

Job Description

Company DescriptionFounded in 2017, TripArc is a privately held software company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network of suppliers enables our clients seamless real time access to a comprehensive range of travel options and services globally with over $750 million worth of transactions managed through our platform annually - all at the industry’s best rates for travelers and rates of return for travel advisors and tour operators.Our industry leading platforms address the current challenges the travel industry is facing because of the pandemic and offers solutions in technology, purchasing, finance and marketing. We deliver solutions to travel professionals in the most effective way possible based on our deep experience with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – we have real insight into the needs of tour operators and travel agencies today.TripArc’s goals are simple. To make our distribution network of over 1400 travel entities and our network of suppliers and agents more profitable, efficient and help them create truly unique travel for their clients. The travel industry was impacted by the pandemic, but as leaders in the industry, our turnaround has been significant and is gaining momentum. With the pent-up demand we are already seeing, we are here to help our clients make the most of it.Job DescriptionUnder the direction of the Director, Support Services, the IT Administrator is responsible for management and support of productivity suite and POS systems supporting all stakeholders across the business. The role will include supporting users on our proprietary in-house sales platforms, ADX and TMT. The successful candidate will have experience with sales platforms in Travel agency, consortia or host environments, and will become a trusted expert resource across all sales platforms in the company. Great opportunity for on-the-job training and exposure to industry leading technologies and proprietary, best-in-class systems, in a fast-paced, engaging, and collegial environment.This position will be associated with the TripArc corporate headquarters in downtown Toronto, but candidates may currently be remote due to COVID-19. The position will require rotating work hours to cover both EST and PST daytime hours.ResponsibilitiesThe successful candidate will be responsible for:

• Provide Level 1 / 2 Support for Office 365; Mitel Telephony Systems; Citrix; GDS.
• Provide Level 1 / 2 Support for our proprietary booking platforms ADX and TMT.
• Onboarding of new employees and clients to the above platforms.
• Support contact to our collocated and managed hosting environments.
• Issue escalation and resolution through our service providers.
• Provide support and troubleshooting, such as password resets; productivity suite configuration; break/fix instructions, local software installs.
• Involvement with our Citrix provisioning systems, and related configuration management.
• Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values.
• Other duties as required by the ongoing needs of the organization

Qualifications

• Currently pursuing or recently completed an Information Technology training program. (Degree /Diploma)
• A can do, self-starting attitude.
• Experience with IT in Travel & Tourism vertical an asset.
• Experience with GDS use or administration
• Customer service experience within a support group or Help Desk.
• Must provide clear and professional communication in all stakeholder interactions. Must prioritize work effectively and pursue issues through to successful resolution.
• Motivated resource who strives to deliver, and ability to prioritize in a fast-paced environment.
• Must possess strong verbal and written communication skills.
• As the team grows, successful collaboration with new and existing team members will be critical. Clear, cordial interaction and appropriate sharing of responsibility are critical assets.
• Will maintain the highest level of fiduciary trust and ethical behavior in executing corporate business.
• Drive to become an expert on TripArc internally developed travel industry tools and productivity supporting cloud platforms.
• Must be customer centric and take ownership for complete solutions.

Additional InformationNote: As the ADX system is used across North America, flexibility on workdays and hours may be required.We thank all candidates for their interest however only those selected for an interview will be contacted.We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.Quick Apply

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