IT Administrator - Internship - Jobs in Toronto, ON

Job Description

Company DescriptionFounded in 2017, TripArc is a privately held software company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network of suppliers enables our clients seamless real time access to a comprehensive range of travel options and services globally with over $750 million worth of transactions managed through our platform annually - all at the industry’s best rates for travelers and rates of return for travel advisors and tour operators.Our industry leading platforms address the current challenges the travel industry is facing because of the pandemic and offers solutions in technology, purchasing, finance and marketing. We deliver solutions to travel professionals in the most effective way possible based on our deep experience with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – we have real insight into the needs of tour operators and travel agencies today.TripArc’s goals are simple. To make our distribution network of over 1400 travel entities and our network of suppliers and agents more profitable, efficient and help them create truly unique travel for their clients. The travel industry was impacted by the pandemic, but as leaders in the industry, our turnaround has been significant and is gaining momentum. With the pent-up demand we are already seeing, we are here to help our clients make the most of it.Job DescriptionUnder the direction of the Director, IT Infrastructure, this position is responsible for the support of different IT systems including productivity suite systems supporting all stakeholders across the business. The role will also include contributions to supporting users on our proprietary in-house sales platforms, ADX and TMT. This is a Great opportunity for on-the-job training and exposure to leading virtualization, cloud service delivery and hyper-converged platforms as well as exposure to industry leading software platform development in the Travel & Tourism vertical.This position will be associated with the TripArc corporate headquarters in downtown Toronto.ResponsibilitiesThe successful candidate will be responsible for the below.

• Provide Level 1 Support for productivity software including Office 365; Mitel Telephony Systems; and Citrix
• Provide Level 1 Support for our proprietary booking platforms ADX and TMT
• Contribute to the Onboarding of new employees and clients to the above platforms
• Provide support and troubleshooting, such as password resets; productivity suite configuration; break/fix instructions, local software installs
• Involvement with our Citrix provisioning systems, and related configuration management
• Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values

Qualifications

• Currently pursuing or recently completed an Information Technology (Degree /Diploma)
• Motivated resource who strives to deliver, and ability to prioritize in a fast-paced environment
• Strong verbal and written communication skills.
• Ability to successfully collaborate with new and existing team members, cordial interaction and appropriate sharing of responsibility are critical assets.
• Will maintain the highest level of fiduciary trust and ethical behavior in executing corporate business

Additional InformationCultural Fit

• Thrives working in a technology and KPI driven organization
• Able to thrive in an entrepreneurial environment
• Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working
• Ability to build trust and work through conflict both upwards and downward

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners; people who are smart, low ego, and who are accountable for their results. We all play a part in the success of the company and are proud of what we do.We thank all candidates for their interest however only those selected for an interview will be contacted. Successful candidates will receive communications from the Navigatr Talent Acquisition team, our exclusive recruitment partner.TripArc is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.Quick Apply

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