IT ANALYST EMPLOYMENT & SOCIAL SERVICES - Jobs in Toronto, ON

Job Description

Job Category: Information & TechnologyDivision & Section: Employment & Social Services, IT Systems & ArchitectureWork Location: Bridlewood ESS - 2900 Warden Avenue, Attwell ESS - 220 Attwell DriveJob Type & Duration: Full-time Temporary, 12 monthsSalary: $77,459.20 - $91,036.40/Annually, TM0480 , Wage Grade 5.5Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 2Posting Period: 17-Jun-2022 to 05-Jul-2022

Major Responsibilities:Reporting to the Manager Program Support (IT Unit), the IT Analyst, Toronto Employment & Social Services supervises and maintains the technology infrastructure for an office or unit through hardware/software administration, application development support and user support. The IT Analyst, Social Services also provides leadership support to assigned staff and ensures a high level of system performance.Your primary responsibilities as an IT Analyst will be varied. Specifically, you will:

• Oversee local IT support including desktops, laptops, public computers, multifunction devices, peripherals, software, and infrastructure.
• Implement detailed plans and recommend policies/procedures regarding program specific requirements
• Supervise, motivate and train assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourage innovation
• Supervise the day-to-day operations of all assigned staff including the scheduling, assigning and reviewing of work. Authorize and co-ordinate vacation and overtime requests. Monitor and evaluate staff performance, approve salary increments, hear grievances and recommend disciplinary action when necessary
• Administer and coordinate Provincial Social Assistance Delivery Systems for the local office/ unit.
• Administer network security, ensuring Local Area Network and Wide Area Network connectivity, as well as operational support of hardware/software applications
• Maintain security rights and account for key business applications, SAMS, Intranet and 3rd party Provincial and Federal applications.
• Install and update all software applications and re-images workstations as required
• Create and maintain user accounts and security
• Ensure that all information systems and payment production systems at the local office/unit are operational with maximum up-time and optimal performance, identify issues, recommend, and implement solutions
• Pilot, evaluate and implements technical initiatives at local and district levels, identifying issues and making recommendations to improve operational effectiveness
• Analyze reporting data to identify trends in order to develop solutions aimed at improving program and business efficiency
• Consult and coordinate with service technicians and outside vendors to ensure all hardware and software components are in good working order
• Develop and implement training modules/sessions for staff at local office/unit. Write and maintain technical operating manuals and procedures for a variety of applications
• Provide expertise to local management and staff, and working groups in areas such as technology, training, analysis and reporting using divisional and provincial reporting tools
• Provide input into the purchasing process for office equipment, computer and peripheral supplies and telecommunications hardware. Monitor expenditures and variance reports and recommend appropriate action as necessary
• Co-ordinate up-to-date inventory of all IT hardware and software licenses
• Maintain telecommunications and wireless network infrastructure at the local office/unit
• Participate in local and district planning activities that support the achievement of Divisional goals. Act as management representative on various local and divisional committees

Key Qualifications:

• A degree, diploma or certification in an IT, computer programming or related field or equivalent combination of education and/or experience.

• Considerable experience in LAN/WAN technologies, network operating systems, computer hardware and peripheral support (e.g. printers).

• Considerable experience and training in desktop applications such as Microsoft Office (Word, Excel, PowerPoint), and Microsoft Outlook.

• Experience conducting analysis and providing recommendations to senior managers for the improvement of the technology/system.

• Experience creating user guides, tip sheets, procedures and correspondence.

• Hardware, software, and audiovisual troubleshooting experience or training.

• Knowledge of social assistance delivery systems, i.e. SAMS.

• Ability to train, lead and supervise staff.

• Ability to communicate effectively at all levels, both verbally and in writing.

• Ability to prioritize work within the constraints of deadlines.

• Good interpersonal skills, sound decision making and analytical skills.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the Citys Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.Quick Apply

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