IT Business Analyst - Jobs in Toronto, ON

Job Description

Friends of RubyFriends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth through a unique combination of integrated and tailored services in mental health, social support, and housing. We are committed to creating welcoming and safe spaces uniquely designed to help build community, emotional well-being, and confidence.We distinguish ourselves by delivering an integrated transitional housing and mental health support model to support youth towards independent living. We use impactful counselling modalities, therapeutic groups, social activities and practical supports that address multiple aspects of a youth’s life (e.g., health, education, employment).Our services and programs are informed by 2SLGBTQIA+ youth, grounded in evidence and research, and led and facilitated by 2SLGBTQIA+ individuals. Our staff reflects the diversity of the youth we serve and are skilled in supporting youth towards independence and well-being. Ultimately, we want to help create a Canada where all 2SLGBTQIA+ youth are validated, included, and empowered to lead healthier lives.Position SummaryBased out of our offices at 489 Queen Street East, the IT Business Analyst will report to the Director of Finance and Business Operations. The analyst is required to perform in a fast-paced high energy environment, supporting staff and senior leadership with the execution of systems, tasks and projects. This role will provide day-to-day support to the staff and senior leadership and perform specialized duties as part of the Operations Team. This position regularly interacts with staff, management, and external consultants and vendors.We are specifically looking for candidates with previous experience in the Canadian IT environment. The candidate should be prepared to manage multiple tasks, tight deadlines and coordinate with multiple teams and our external vendors. This is a perfect position for a client centric professional with a true passion for technology, positive attitude, who likes to learn new things while tackling technical challenges.Duties and Responsibilities

• Assess and analyze the current IT practices in the Organization, the procedure in place, policies, security systems and make recommendations for both software and hardware to improve operational efficiencies
• Support staff with hardware and software troubleshooting and assist staff with day-to-day IT tasks
• Coordinate and plan IT/systems projects and activities as needed and requested
• Support testing and deployment of new applications and systems
• Interact with vendors to resolve technical issues with IT equipment, software and phone services
• Setup and manage Office 365 accounts and create user friendly manuals for staff
• Assist with the development of IT manuals, procedures and documentation
• Support Management in assessing risks, researching and implementing IT security best practices
• Go through existing IT equipment (monitors, laptops, desktops, keyboards, docks, chargers, etc.), create an inventory, assess what is working and fix what needs to be repaired
• Update inventory.
• Support with Database Administration
• Other duties as assigned

We’re Passionate About Finding Someone Who…Has Analytical, Problem-Solving and Evaluation Skills:

• You have the ability to apply data driven analytical and problem-solving skills to: interpret and analyze datasets from multiple sources and structure and present for use as evidence to solve real-life business issues
• You can anticipate and identify trends and highlights, analyze findings and relationships between datasets, use forecasting models and conduct quantitative and qualitative analysis
• You know how to undertake a full research process for decision making including determining the problem statement, detailing methodology, conducting research, and developing options and recommendations for senior leaders

Communication and Relationship Management Skills:

• You take a client-centric approach and demonstrate skills to build and foster business relationships with a wide range of stakeholders
• You have proven oral and written communication and presentation skills to tell fact-based stories using best practices in data visualization to an audience of varying expertise or subject matter understanding
• You are a natural collaborator who values teamwork to solve difficult problems
• You can prepare various reports and communication materials such as presentations, briefing notes, dashboards and info graphics

Technical Knowledge:

• You have knowledge of quantitative, qualitative and statistical analysis to combine various sources of data to make projections, assess potential issues and develop options and recommendations to address organizational and business challenges
• You have knowledge of non-profit organizations to understand complicated business and systems challenges and make strategic planning recommendations based on data
• You have the ability to acquire and apply knowledge of non-profit programs and business activities, in order to analyze issues that impact on or support our organization

Information Systems and Computer Programs/Skills:

• You are proficient with information systems, relational databases, spreadsheet and data visualization software applications (e.g., Excel, Access, Power BI) to design/develop data collection tools, ensure data integrity, and prepare various reports
• You have demonstrated knowledge of non-profit related information systems and databases to design/utilize databases and a wide variety of analyses and reports

Additional Requirements

• Satisfactory clearance under the Vulnerable Sector Police Check Program
• Must be qualified to legally work in Canada
• Willing to work at a flexible schedule to accommodate the needs of the organization, working evenings on occasions
• Ability to travel to other community-based settings as needed
• Experience with cyber security training, considered an asset
• Please note, this role is based out of our office at 489 Queen Street East and will require the candidate to work on site

COVID-19 ProtocolFriends of Ruby believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.Hiring Policy / Statement on Employment Equity and DiversityWe are committed to ensuring that members of traditionally marginalized groups, from a broad range of communities, feel empowered to apply for positions within the organization. We encourage qualified applicants to consider work and volunteer opportunities with Friends of Ruby as we recognize that a diverse work force and volunteer base are critical to accomplishing our mission. The organization is dedicated to taking proactive steps to overcome historical patterns of discrimination in our society which have created barriers of race, color, religion, sex, national origin, age, disability, language, class, sexual orientation, and gender identity or expression for some individuals and have resulted in the denial of their full participation in society.Your ApplicationInterested and qualified candidates are invited to submit a resume and cover letter. The job posting will be open until filled.We thank all candidates for their interest. We regret that only those selected for an interview will be contacted. NO PHONE CALLS PLEASE.Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.Quick Apply

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