IT Leader - Jobs in Toronto, ON

Job Description

We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they cant live without.Wavers are a special breed. We could write a novel on our award-winning culture and what makes us, us. However, we’d rather just show you. Take 1 minute and 48 seconds out of your day to get a quick glimpse on why you should join us.*About the People & Culture Team: *Responsive and adaptive professionals who are passionate about fostering Wave’s inclusive and award-winning culture, the People & Culture team are true company ambassadors that understand our partners can’t do their jobs if we don’t do ours. Innovative super-stars, with a passion for excellence, we’re able to pivot on a dime multiple times a day to meet the needs of our partners. We challenge each other’s thinking and are continuously looking to solve problems together. To us, “that’s how everyone else does it” just isn’t good enough; we are always looking for ways to do better. For that reason - and many others - we were just named Team of the Year by the Canadian HR Awards, as well as best in class for Diversity and Inclusion. Need we say more*About the IT Team: *As part of the People and Culture Team, IT seeks to apply technological solutions to make the lives of Wavers better, their work more impactful, and foster collaboration. We strive to build Zero Thought IT systems to enable Wavers to do their best work without having to think about their technology.IT is responsible for Employee identity lifecycle completing tasks like:

• Waver on-boarding and off-boarding
• Troubleshooting employee computers, services, and common office equipment
• Contractor and outside vendor access management

As well as improving the security and efficacy of employee tools through:

• Planning and completing tasks to maintain and improve IT systems
• Coordinating improvements to IT Systems with non-IT stakeholders
• Documenting processes and procedures.

As a leader you will:

• Organize team tasks
• Plan and prioritize projects based on impact and urgency
• Work with suppliers and vendors
• Mentor team members and support their development
• Contribute to the development & execution of a strategic roadmap to increase our reliability, agility, and security while reducing complexity and maintenance burden
• Set standards and lead by example in showing how to deliver both with quality and at pace
• Live our team values of cooperation, continuous improvement, cross-functional thinking, and empathy

You’ll thrive here if you:

• View no task is too great or too small and each task is approached with the same level of energy, enthusiasm and dedication
• Can juggle competing demands without losing momentum
• See IT as a part of a greater people strategy to enable people to do their best work
• Have a deep knowledge of change management, root cause analysis, problem-solving, technical project management, and implementing permanent resolutions for issues

Our technology space:

• IaaS - Okta is our identity engine and the heart of our employee systems.
• Google Workspace for productivity and collaboration
• BetterCloud IT Automation
• Apple Hardware and OS troubleshooting and management
• Slack, Zoom, Atlassian, and Mosyle
• SaaS-Ops
• User Lifecycle Management

You’ll work alongside some top notch Wavers such as:

• Senior IT Manager: Bob! Historian by education, IT professional by trade, leader by passion. Originally from Chicago, Illinois, Bob! is a strong proponent of employee enablement through IT. Off the clock he can be found in the barn practicing woodworking. If you ever have a zoom meeting with Bob!, youll most likely get to see his barn.
• IT Administrator: Raza. Designed in Karachi, made in Toronto, and solving technical problems since 2015. When Raza isnt troubleshooting, he is either reading or listening to podcasts. An avid pool player and a Liverpool FC fan, his other interests include - but are not limited to - stoic philosophy, existential literature, military history, political satire and romantic poetry. For the foodies out there: it is said that his mom cooks the best Indian and Pakistani food in town.
• IT Administrator: Ali. Having grown up among the olive trees of Palestine, Ali is fueled by nature and olive oil, all the olive oil. With a bachelor’s degree in Economics, Ali moved to the field of IT when settling in Canada and “Work Smarter, Not Harder” is his mantra. Ali made his way to Wave because the company’s purpose as a financial solutions organization meshes with his educational background. Outside of work Ali can be found enjoying tennis, drawing, listening to music and dancing to fill his time. Ask Ali about his collection of owls - ‘who’ knew

What you can expect from Waves recruitment team:

• We are human: Camila (and the rest of our team) is a real human being who is committed to giving you the best candidate experience out there. Shes always happy to chat about Brazilian music, the Olympics, world travels, and her little yorkie!
• We acknowledge you. We will review and respond to every application, whether you are selected for an interview or not.
• We are here for you. We will coach and support you through your recruitment process to help you prepare for every step of the way as best as we can - your success is our success.
• We respect your time. We will do our best to review applications quickly, run multiple interviews on the same day, and follow up in a timely manner.
• We help you grow. We will gladly provide feedback if you ask us, because whether you join our team or not, we hope this will be a positive and valuable experience for you.
• We listen to you. We will also welcome your feedback, and we will take your suggestions to heart, so that we continuously provide the absolute best candidate experience.

At Wave, you’re treated like the incredible human being you are.*Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours.*We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously.We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Wavers skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are. Contributing to an inclusive culture is a part of all of our job descriptions.Our culture is reflected in a stellar Glassdoor rating. We’ve been continuously recognized as one of Canadas Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.Are you ready to be a Waver Join us!Job Type: Full-timeQuick Apply

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