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Job Location | Toronto, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.As a Manager on Sun Lifes Digital Business Automation Services (DBAS) team, the incumbent will be responsible for managing a team of technical experts for the ongoing operations, support, and maintenance for Sun Life’s Document Management Platform.The position is accountable for providing IT support services for the various systems within the Document Management Platform, as well as maintaining a strong relationship with the business areas and working closely with the business partners to understand their drivers and emerging needs.This includes, identifying IT work and managing intake requests, identifying resource requirements for baseline operational work and managing the resource assignments, leading process improvement initiatives, preparation of business and systems specifications, creation of vendor-partner relationships (includes onshore/offshore), testing, training, and documentation. Working closely with the Business Systems Analysts and Software Engineers to ensure that the support is delivered efficiently and cost effectively while still maintaining IT governance practices on Information Security, Architecture Review, Business Continuity, Disaster Recovery, and SOX compliance.This role reports to the DBAS Operations Director.What will you do