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IT Support Specialist - Jobs in Toronto

Info Resume Edge
Job LocationToronto
EducationNot Mentioned
Salary$25.00-$35.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

About the Role: We are seeking a dedicated IT Support Specialist to provide technical support and ensure the smooth operation of our IT systems. The ideal candidate will have strong problem-solving skills, hands-on experience with hardware and software troubleshooting, and the ability to assist users effectively.Key Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person for hardware, software, and network issues.
  • Install, configure, and maintain computers, software applications, and peripheral devices.
  • Troubleshoot and resolve IT-related issues promptly to minimize downtime.
  • Monitor and maintain IT systems, servers, and networks to ensure optimal performance.
  • Assist with user account management, permissions, and security protocols.
  • Document support requests, solutions, and technical procedures for future reference.
  • Collaborate with IT team members to implement upgrades, patches, and new technologies.
  • Stay updated with emerging IT trends, tools, and best practices.
Required Qualifications:
  • Bachelors degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT support, helpdesk, or technical troubleshooting.
  • Knowledge of operating systems (Windows, macOS, Linux) and office productivity software.
  • Familiarity with network configurations, hardware components, and peripheral devices.
  • Strong problem-solving, analytical, and communication skills.
  • Ability to work independently and collaboratively in a team environment.
Preferred Qualifications:
  • Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).
  • Experience with cloud platforms, virtualization, or cybersecurity practices.
  • Familiarity with ticketing systems and remote support tools.
  • Knowledge of scripting or automation for routine IT tasks.
Benefits:
  • Competitive salary and performance-based incentives.
  • Opportunities for professional growth and skill development.
  • Health insurance and other employee benefits.
  • Flexible working hours and remote work options (if applicable).
  • Supportive and collaborative work environment.

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