Lead - UX Research - Jobs in Toronto, ON

Job Description

Remote Hybrid In-Office Up to You. Join our team for work that works for you at SkipTheDishes.Here at Skip, we offer our colleagues the chance to develop and grow alongside top talent in one of Canadas leading food delivery companies. By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredients for success.Were revolutionizing the way humanity eats, and theres a lot of room for innovation and growth. Thats where you come in. Your resourcefulness will help us continue to drive new product experiences for our users, making an impact on the quality and success of Skips industry-leading products.The opportunitySkipTheDishes is looking for an exceptional Lead UX Researcher to join our growing Logistics team, to help drive the user experience and overall strategy of our products and services. Tens of thousands of delivery drivers around the world use the Logistics teams apps to deliver food - their positive experience is critical to a positive customer experience. Be part of a team thats solving some of the companys most critical user experience and business challenges globally.We work in cross-functional teams made up of Product Managers, Designers, Researchers, Copywriters, Analysts, and Engineers. The way we work is collaborative and fast-paced. We want to discover what our users will love as soon as we can. We like to explore problems in-depth, and we like to speak with our users on a regular basis, to explore what we are working on and help us understand their needs.As a UX research leader, youll be responsible for leading researchers (two to begin with), setting up research process, and ensuring high quality insights and knowledge sharing with other functions. You will pair with the Head of UX (Logistics) and other leaders to surface the most impactful research opportunities and ensure we have a clear user-centred vision, which aligns with our product strategy. You will lead by example (conducting some hands-on research yourself where your capacity allows), and help us take our products and our researchers to the next level.If you are keen to join a growing and successful company and want to see your work help millions of people, please get in touch.We think this job might be for you if:

• You care about surfacing the right problem to solve
• You care about providing unbiased data and evidence, and are passionate about triangulating data, including qualitative and quantitative insights
• You enjoy pairing closely with designers and product managers to conduct research and solve problems, and are passionate about bringing your cross-functional partners, including engineers and business stakeholders, along for the research journey; you are excited to help your cross functional partners observe and learn from users firsthand
• Youre flexible and adaptable in the face of a face paced and continuously evolving environment; you enjoy being creative when it comes to research methods
• You enjoy coaching and mentoring others, and are open to scaling a research practice by empowering your researchers, as well as mentoring designers and product managers in best research practices
• You like working on problems, not features
• You enjoy storytelling and are excited about novel ways of getting your colleagues excited about your research findings, beyond basic research reports

Key responsibilitiesThe Lead UX Researcher will be accountable for:

• In partnership with the Head of UX, creating and leading the research strategy for multiple teams, including initiatives that span multiple departments
• Working directly with other design and product leads, as well key business stakeholders, to identify and analyse problems to solve and opportunities to improve our products in ways that will deliver significant user value
• Ensuring a healthy pipeline of mid-longer team initiatives that will help drive future innovation, and align with research and business objectives
• Working effectively in an agile environment to deliver timely and impactful research to ensure that user requirements are met. Measures and monitors design and product quality after releases.
• Communication and stakeholder management - Communicates with senior stakeholders throughout the product development process and manages expectations
• Research Leadership - participate in the design/research leadership community to help drive best practices across the broader design/research community
• Recruitment; participates in the recruitment process within the research discipline
• Line management, coaching and mentoring researchers
• Efficient research process/operations in the Canadian market

Your profile & experienceThe successful candidate will have:

• Minimum 5+ years in a senior or research/UX leadership position
• Experience mentoring and coaching researchers in great research practices
• Experience partnering with designers and product managers; in-house in an agile environment preferred
• Experience with line management of 1-2 researchers is preferred
• Experience delivering a research vision or strategy which has influenced design decisions and overall UX experience, and/or shaped the roadmap of multiple teams
• Significant experience crafting research using mixed qualitative and quantitative to tackle complex, large scale projects and questions
• Commercial awareness, and understands the business value of solving our users problems
• Experience influencing decision-makers to make user-led decisions, and is comfortable communicating and presenting user insights
• Experience setting clear goals, deadlines and key milestones for both research discovery and validation, and tracking progress against these successfully
• Experience in managing and influencing senior stakeholders
• You are a powerful communicator, comfortable communicating in front of large audiences
• Experience working closely with product, engineering, business analysis and delivery teams in fast-paced product-led businesses

Why work at SkipPicture this: you, dressed in your fave casual attire, among a team of friendly and hardworking colleagues. You feel pride knowing your input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.Thats just a small taste of what its like to work at one of Canadas leading tech companies. If youre hungry for opportunity, growth, and something meaningful in a dynamic, yet casual environment, wed love to hear from you.SkipTheDishes is proud to be an Equal Opportunity employer. We are committed tofostering a diverse and inclusive environment where all employees feel they trulybelong and where everyone is included, seen, heard and respected.In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability,neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.Quick Apply

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