Manager, Configuration and Asset - Jobs in Toronto, ON

Job Description

IGM Financial Inc. is one of Canadas leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management, Mackenzie Investments and Investment Planning Counsel.Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime. We are proud to be recognized among Canada’s Top 100 Employers (2022) by Mediacorp Canada Inc. in the national ranking for our focus on supporting employees with a number of initiatives that promote personal wellness with a focus on four key pillars including physical, mental, social and financial health. This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally.At IG Wealth Management, our vision is to inspire financial confidence.You will join a team that that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares.IG Wealth Management is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.OverviewThe IGM Technology Service Governance & Reporting team is accountable to act as a point of contact/business relations to key 3rd party IT service providers as a Service Management Office, assessing and driving on-going improvements in service delivery, including defining and monitoring performance of key performance indicators/metrics, managing technology and business issues as they relate to contracts managed; ensuring business value for services provided and cost optimization. The Service Governance & Reporting team manages the IGM Technology Service Lifecycle and Service Catalog, inclusive of all major ITIL processes such as release, change, configuration management, communication, incident, and problem management, and partners with the business and Enterprise Architecture to ensure effective service strategy and design.The Manager, Configuration and Asset is responsible for maintaining asset and configuration information across IGM Technology’s IT applications, cloud, and infrastructure assets. You will develop/maintain processes and provide both governance and oversight into asset and configuration management with internal and external service providers. You will practice continuous improvement and maintain the Configuration Management Database (CMDB) as the definitive source of technology data. You will work closely with operational teams, in-house and third-party, to ensure accurate asset and configuration data is recorded and periodically verified, including maintaining relationships between business and technology services, applications, and infrastructure components to ensure accurate change/incident impact assessments. You will work closely with Change, Incident, Problem, Request processes to ensure there is accurate data available to these processes and will partner with the ServiceNow administrators to design and maintain the discovery process and tool.Responsibilities:

• Provide strategic thought, and advocacy, for advancing asset and configuration management practices
• Deliver high quality CMDB data to other processes including Change, Release, Incident, Problem, Knowledge, Architecture, and Finance
• Develop and maintain a book of record view for all IGM Technology’s assets
• Develop and maintain asset lifecycle policy, process, and procedures to ensure IT assets are properly tracked from procurement to disposal
• Develop and maintain process in collaboration with other teams that manage IT assets, to ensure assets are controlled and accurate data is maintained
• Adhere to ServiceNow Common Service Data Model (CSDM) standard methodologies
• Develop and maintain CMDB classes and relationships to model applications and services, and advancing IGM’s overall Service Mapping
• Collaborate with Technology Architecture, Engineering, and Operational Support Teams to advance CMDB effectiveness and understanding
• Manage CMDB integrations with third-party vendors that support or manage IGM assets
• Ensure Discovery and/or IGM CMDB replication are running and in a healthy state
• Perform ongoing verification that configuration items (CIs) are discovered, relationships are 100% mapped, and related costs are accurate
• Partner with application owners to ensure decommissions occurs in a timely manner for cost avoidance
• Partner with other process areas to document all current state processes, gaps, opportunities, and target state processes as they relate to asset and configuration management
• Contribute to change management review and approvals for modification to CIs
• Handle requests for new CI discovery and creation
• Identify and automate manually intensive tasks

Qualifications:Required

• 5 years’ experience designing, implementing, and maintaining a CMDB in ServiceNow or equivalent tool
• 3 years’ experience supporting ServiceNow Discovery and Service Mapping or equivalent tool
• Working knowledge of ServiceNow Common Service Data Model (CSDM)
• Demonstrable experience in asset and/or configuration management role
• Good understanding of desktop, server, database, network infrastructure in cloud environments and on-premises data centers
• Thorough understanding of ITIL/ITSM processes with deep knowledge of the Asset, Configuration, Change Management.
• Working knowledge of Incident Management, Problem Management, Knowledge Management, and Service reporting and KPIs.
• Demonstrated experience in influential communication to senior management and stakeholders with proven leadership skills
• Strong verbal and written communication skills, problem solving skills
• Ability to work across functional areas to drive continuous improvement
• Ability to work in ambitious and ambiguous environments
• Ability to use data-driven techniques, analyze and interpret data
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
• Ability to practice Adaptive Governance, allowing the organization to deliver with agility and with scaled rigor
• Strong service orientation and attitude
• Self-starter
• Detail oriented

Assets

• Provide experience in a change and/or release management role is an asset
• Post-secondary education in Computer Science or related field
• ITIL v3+ Foundation certification or similar certification
• System administration experience in Windows, Linux, Unix
• SCCM, Intune, administration experience
• Relational database experience
• Basic Network knowledge of IP protocol, SSH, and SNMP
• Cloud environment knowledge related to Azure, and Google Cloud
• Proficiency in Microsoft Excel for data analysis

We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.Please apply by December 27, 2021. For technical difficulties when applyingQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected