Manager, E-Commerce Merchandising - Jobs in Toronto, ON

Job Description

Its fun to work in a company where people truly BELIEVE in what theyre doing!Were committed to bringing passion and customer focus to the business.Manager, E-Commerce MerchandisingFull Time PermanentReporting to Director – E CommerceToronto, Central Office (77 Bloor St. West)Hybrid work environmentAs a leading clothing retailer of finer menswear based in Toronto and operating in major centres across Canada, we are currently seeking an experienced E-commerce Merchandising Manager to join our growing E-Commerce team. If you are an experienced strategist with a hands-on approach and passion for driving Omni-Channel and E-Commerce site performance and sales, we want you to join our team. Driving profitable revenue growth to meet Harry Rosen objectives, you will serve as a subject matter expert and a key contributing and leading member of the E-Commerce team; working through your team providing actionable recommendations to help evolve and maintain the digital strategy.We have recently transitioned to a new state of the art platform, and we need you to help take us to the next level of Omni-Channel excellence. This is an excellent opportunity to be part of a highly talented group of individuals and work in a dynamic environment where strategies to optimize our E-Commerce footprint are a significant priority for our business. This is a very exciting time in the history of our Company and you can have a significant impact on how we elevate this channel to represent our brand, high standards and service levels that our clients deserve and expect.Responsibilities:Online Merchandising Strategy & Execution

• Develop and execute site audit, including sale, seasonal content, promotions
• Plan and execute merchandising strategies to support business objectives
• Maximize sales and conversion through recommendations for campaigns, upsells/cross sell, search improvement, etc. and other initiatives that support department objective

• Develop strategy to enhance on-page merchandising rules, iPDP development
• Provide data-based recommendations for email URLs, attributes, filter buttons, and other key link placements
• Ensure product/merchandising plans latter up to business and campaign objectives
• Develop dropship product plan to align with category growth plans
• Optimize merchandising guides based on customer feedback and returns analytics
• Develop strategy for asset and content creation relating to key merchandise categories

Reporting & Analytics

• Develop new reporting and identify opportunities for improvement
• Present monthly business updates including online KPIs, action plans and initiatives to deliver to targets
• Manage audit of product catalog content to ensure accuracy or pricing, photography, copy, attributes, etc.
• Liaise with studio production team, buyers and vendor partners to ensure brands are accurately represented online
• Utilize reporting and data to develop plan to improve sales for key categories and brands
• Conduct returns analysis of key categories and report on regularly
• Inform successful future buys

Relationship Management

• Conduct regular meetings with buying partners to inform ecommerce plans and provide feedback loop for online performance
• Communicate regularly with key vendor partners, identify any issues within each area, work closely with vendor on resolutions and recommendations, and find optimal ways to capitalize on vendor relationship
• Develop strong relationships with dropship vendor partners to grow channel

HR and Leadership

• Management oversight of online merchandisers, manage projects and develop best practices
• Establish performance standards and provide ongoing feedback to team
• Conduct recruitment and selection
• Hold one-on-one meetings and assessments

Customer Service & Engagement

• Provide back-up support with e-commerce customer service, orders and fraud (includes after-hours/weekend as needed)
• Work with Ecommerce Analytics team to plan customer journeys that shorten path to purchase
• Resolve escalated customer service issues of medium-high priority
• Support customer service questions related to product

The successful candidate will have the following background/experience:

• Undergraduate degree in Business or E-Commerce
• 5 years of experience in E-Commerce merchandising, buying or other related field
• Practical experience and strong interest in luxury fashion/retail industry
• High detail orientation
• Strong analytical background demonstrating an ability to collect data, analyze trends, draw conclusions, make actionable recommendations, and drive improved business results
• Experience managing direct reports and leading cross-functional teams with proven ability to provide leadership and influence others
• Comprehensive knowledge and awareness of industry trends (online & other)
• Ability to build relationships with senior executives and stakeholders across functions in a matrix organization
• Exceptional verbal and written communication skills
• Ability to multi-task and set priorities under tight time constraints
• Very strong attention to detail & strong problem-solving skills
• Retail business experience (In-store customer facing or Head Office)
• Experience with Google analytics and other analytics tools
• Strong ability to manage time & organize multiple priorities
• Excellent relationship building skills
• Strong sense of urgency and ability to work with tight deadlines
• Excellent communication skills, both written and oral
• Excellent project management and problem-solving skills

Our Commitment:Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company Simply put, because we care. Its in our DNA to recognize, promote, and reward exceptional work ethic and talent.World Class Environment:

• A modern, tech focused and very professional work environment
• Superior computer-based and face-to-face training opportunities
• An internal policy of promotion from within
• Formalized Education Reimbursement and ongoing support from your assigned coach/manager.

Benefits & Rewards Programs

• A competitive compensation program
• A collaborative environment supported by monthly team bonus opportunities
• Year-round best in industry clothing discounts and special offers
• A generous (flexible) benefits plan including wellness program.

• Three weeks of paid vacation after your first year, for all active associates
• A culture that promotes a healthy, fulfilling work/life balance while offering long-term career opportunities

We thank you for your interest in this opportunity.If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!Quick Apply

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