Manager, Inflight Instructional Design - Jobs in Toronto, ON

Job Description

Want to be part of a team thats changing the way Canada travelsAs Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.Flair Airlines is currently seeking a permanent, full-time Manager, Inflight Instructional Design to join our growing and ever-changing organization. Reporting to the Sr. Manager, Inflight Standards and Training, the Manager, Inflight Instructional Design is responsible for the instructional design strategy, planning, execution, and overall program management of the Inflight Training curriculum (in-class and e-learning).The Manager, Inflight Instructional Design will be based out of Toronto, Edmonton or Calgary and some travel may be required.Primary Job Functions:The duties of the Manager, Inflight Instructional Design include:Inflight Training Development Specialist Leadership and Professional Development

• Lead, mentor, and coach the Inflight Training Development Specialist team
• Establish priorities for the Inflight Training Development Specialist team to manage inflight training design, development/revision, and program implementation for the Inflight Services department
• Collaborate with Inflight Training Development Specialists to design and support the implementation of training programs designed with the adult learner in mind, supplying regulatory content and learning methods in a compliant and effective manner
• Consistently apply a set of standardized learning practices, processes, and technologies to streamline, improve quality, impact and cost-effectiveness of training programs and initiatives

Delegated CASS 725.07 (2) (ii) Responsibilities - (B) Assuring a current and approved flight attendant training program:

• Contribute to departmental long-term strategy and planning efforts, supporting the Sr. Manager, Inflight Standards and Training and the Manager, Inflight Training Delivery with training planning in addition to training facility and practical training equipment objectives
• Responsible to ensure all Flight Attendant training programs and materials meet all regulatory requirements (e.g., TP 12296 - Flight Attendant Training Standard, Canadian Aviation Regulations, Commercial Air Service Standards, Advisory Circulars, etc.) including, but not limited to, Initial, Annual, Requalification, Interference with Crew Member, Aviation Crew Member Security training
• Work with the Sr. Manager, Inflight Training and Standards and the Manager, Inflight Training Delivery to deploy training programs. Ensure training program readiness and successful handover to training delivery by collaborating with the Manager, Inflight Training Delivery to ensure consistent application of all training programs post-deployment. Supports the training delivery team through assisting with ongoing Inflight Instructor education and professional development.
• Manage all aspects of Flight Attendant e-Learning through the Pelesys Training Management System (TMS) using the Learning Management System (LMS), Exam Generation System (EGS) and Electronic Training Records (ETR) modules.
• Manage revisions to all Flight Attendant training programs as dictated by the Flight Attendant Manual revision cycle, Company policies/procedures, and the training calendar
• Responsible to review all training programs/learning materials for accuracy and compliance prior to internal quality assurance review and Transport Canada submission
• Create, document, and maintain key training design processes
• When required, assist with training program design

Project and Initiative Support:

• Lead, coordinate, participate in various Inflight projects and initiative, as assigned by the Sr. Manager, Inflight Standards and Training (i.e., Entry into Service (EIS) of new aircraft/types to the fleet, software implementation, training apparatus acquisition(s), etc.)
• All other duties as assigned by the Sr. Manager, Inflight Standards and Training.

Safety Duties, Accountabilities, Authorities and Responsibilities:

• Report proactive and reactive safety issues
• Demonstrate knowledge of employee responsibilities regarding safety and actively participate in the company’s Safety Management System (SMS) program
• Conduct assigned tasks and corrective actions
• Encourage active participation in the SMS for all personnel

Qualifications and Education Requirements:

• Training in flight attendant standards and instructional techniques. Diploma/certificate - Curriculum Development and Instructional Design
• Expert understanding of TP12296 Flight Attendant Training Standard, its application, and associated CARs and CASS as they relate to Flight Attendant training
  • Minimum of five (5) years experience in developing training programs and leading teams
  • Current or former experience as a Flight Attendant in a multi-crew aircraft (B737 experience preferred)
  • People management/leadership skills
  • Facilitation skills
  • Advanced skills in Adobe Acrobat Pro, Articulate 360, Smartsheet, MS Office
  • Continuous improvement/project management skills and methodologies
  • Must be legally eligible to work in Canada without restriction
• Clear criminal record check and satisfactory employment references

Required Competencies:

• Planning and organizing, decision-making, and communication
• Operational knowledge of Inflight operations requirements
• Leadership with the ability to delegate while maintaining overall control and direction
• High-stress tolerance as it relates to work intruding on personal life
• Communicate effectively with all levels of the organization

Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.How to Apply:Please apply online directly to the posting. Applications should clearly demonstrate how your skills meet or surpass, the requirements of the position of Manager, Inflight Instructional Design. Further information about the Company can be found at www.flyflair.comAt Flair Airlines, we work together to promote an inclusive environment that attracts talented individuals and signals our commitment to celebrate and promote diversity. We are devoted to creating equitable, inclusive, and diverse workspaces and we encourage qualified candidates from all backgrounds to apply for this role.We wish to thank everyone who applies, however, due to the number of applications received only those shortlisted will be contacted. We cannot accommodate phone inquiries.We look forward to meeting you at Flair Airlines!Quick Apply

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