Manager, Membership Engagement & Development - Jobs in Toronto, ON

Job Description

Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionWe are looking for a Manager, Membership Engagement & Development to join an exciting group that has a focus on developing untapped value potential within MLSE’s season seat Membership base. You should have a high acuity for the rhythm of the sports business calendar, an understanding of MLSE’s diverse Membership groups and a dynamic approach to industry trends and customer needs. This Manager has the ability to work collaboratively in a cross-functional environment, both as a leader and a listener, with a team-first mentality. You will be building a variety of platforms and campaigns that help drive two-way communication with our Members that support the overall retention strategy and evolve into developing the most valuable Membership packages in professional sports. This position will be managing at least one direct report, and indirectly mentoring a group of Membership representatives assigned to help support with various initiatives.Responsibilities include:

• Work in tandem with the Senior Manager to develop detailed Engagement strategies that help drive Membership retention and affinity towards multiple verticals including the Toronto Maple Leafs, Toronto Raptors, Toronto FC, Toronto Argonauts, Toronto Marlies and Raptors 905.
• Lead multiple campaign-based projects that promote two-way conversations with Members, while help support overall retention efforts, assigning roles, responsibilities, monitoring progress and tracking final results.
• Lead all aspects of the day-to-day operation of four Membership Central platforms on the team apps, with an emphasis content management and securing Member exclusive opportunities.
• Represent the Membership team in Digital Labs projects that help advance service and experience for Members, including the next phase of Membership Central.
• Collaborate with Manager, Commercial Initiatives to capitalize on experience opportunities for the Membership base.
• Collaborate with various stakeholder groups to develop a centralized profile of the various Membership segmentation groups, through the annual survey and throughout the business-cycle through quick-pulse checks. This will help advise business decisions and retention strategy efforts across many parts of the business (i.e. Ticketing, Partnerships, Marketing, etc.)
• Develop strategy to drive Member participation in EDI and Community initiatives.

Qualifications

• 3-5 years of proven experience working in the Sports & Entertainment industry, ideally in a customer service, account management or operational role.
• Experienced user of Microsoft 360 - Word, Excel, Outlook, PowerPoint, Photoshop.
• Knowledge of various social media platforms (LinkedIn, Twitter, Facebook) is an asset.
• An eye for detail who always pays attention to ensure accuracy and consistency.
• Strong presentation, storyboarding and PowerPoint skills.
• Excellent project management skills and the ability to multi-task.
• A problem solver who knows how to find answers to provide the best solution.
• Excellent judgment and self-directed work style
• Proven dedication to valuing diversity and contributing to an inclusive working and learning environment
• Strong work ethic with a drive for self-development, collaboration, and take-action mentality
• The ideal candidate is committed to their own personal development and embodies the values of character, dedication, teamwork, and diversity.

Additional InformationApply by: July 8, 2022We thank all applicants for their interest, however, only those selected for an interview will be contacted.At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.Quick Apply

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