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Night Auditor - Jobs in Toronto

Fairmont
Job LocationToronto
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job Description

  • The Night Auditor is a multi-role position and is responsible handling aspects of the Front Office, assisting both internal and external guests in an efficient and friendly manner.
  • Reconcile necessary accounts and functions in preparation for the next business day, and efficiently and accurately balance all Rooms and Food and Beverage charges during audit.
  • Provide effective, fast service in a friendly manner.
  • Ensure the highest level of guest satisfaction by addressing concerns promptly.
  • Answer incoming calls and communicate to other departments as required.
  • Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience.
  • Check in and out hotel guests according to standards and policies.
  • Monitor for special rates and billing arrangements.
  • Keep front desk organized, tidied, and sanitized up to ALL Safe policies.
  • Ensure front desk is stocked with essential material.
  • Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards.
  • Pass on any guest comments to Night Manager or delegates.
  • Serve as an information source primarily regarding the Hotel.
  • Ensure guest security by proper handling of guest room keys and personal information according to set policies.
  • Aware of all emergency procedures.
  • In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
  • Run audit reports from Opera PMS ensuring accuracy.
  • Review Daily Outlet Totals from Point-of-Sale System and balance daily revenue.
  • Keep accurate financial records and backups.
  • Balances, reconciles and settles all bank credit cards.
  • Perform any other duties as assigned.

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