Operations Analyst, Production Support - Jobs in Toronto, ON

Job Description

Come Work with Us!At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.Job TitleOperations Analyst, Production SupportJob DescriptionWhat is the opportunityAs an Operations Analyst on the Production Services team you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke and Universal Command. These applications can reside in any one or multiple number of IBM z/OS environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets). You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.What will you do

• Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE , MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets).
• Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, email or tickets while providing the highest possible level of production support and service to clients.
• Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
• Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
• Ensure that services are available as per client expectations and as per Service Level Agreement.
• Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, VSM, OMS, OnDemand, CICS, Service Now, and Connect:Direct daily.

What do you need to succeedMust-Have:

• Completion of postsecondary education
• Ability to work in a 7x24x365 work environment

Nice-to-Have:

• Experience with Job Control Language (JCL) environments
• Postsecondary degree with a major in Computer Science, Engineering, or Technology
• Programming/coding experience: Angular, React/Vue.js, VBA(macros), C#, Node.js, Active Directory, Elastic Search etc..

What’s in it for youWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job SummaryProvides technical support on IT-related activities to network systems security. Applies complete knowledge, skills, and practices to perform assignments.Address:TORONTO, Ontario, CanadaCity:CAN-ON-TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2022-08-19-07:00Application Deadline:2022-09-23-07:00Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.Quick Apply

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