Operations Coordinator - Jobs in Toronto, ON

Job Description

Company DescriptionShopify empowers more than 1 million merchants from all over the world. Our mission is ambitious and that means we’re hiring great people to join us to meet the needs of our merchants. Our internal teams work together to make the daily operations at Shopify a smooth and efficient experience for all Shopifolk. We are looking for an Operations Coordinator to join our team who is passionate about people and processes.Job DescriptionYou will be a part of the Internal Solutions team at Shopify with a mandate to support the day-to-day lives of all Shopifolk. In this role, you will provide administrative support, as well as exceptional customer service to all of our teams.Some of the things you’ll be doing:Providing exceptional customer service to ShopifolkEnsuring proper administrative workflows are being followedSending, receiving, scanning, and filing Shopify mailOrdering, stocking, and managing inventory for our spacesReconciling day-to-day operational expensesProviding support with logistical details related to our day-to-day operationsTroubleshooting Shopifolk inquiriesSupporting our team by monitoring assigned channels, redirecting voicemails, and responding to Helpdesk ticketsBuilding and maintaining strong relationships with a variety of stakeholders across Shopify: Security, Facilities, Culinary, Procurement, Internal Solutions, and morePerforming other reasonable job duties as requested by LeadQualificationsWhat will help you succeed:Customer service experience - Shopifolk are our direct customers!Exceptional interpersonal skills with a passion for collaborationStrong communication skills (verbal and written)Being intentional and adapting on the fly. Shopify and the work you do will move quickly, but there will always be time to pause to ensure we’re moving in the right directionIt’d be a bonus if you had:Experience in office managementExperience in the hospitality industryExperience working across different culturesAdditional InformationIn order to be considered, please answer the following question(s) (in no more than a paragraph or a few bullet points each!) and attach as a PDF with your application and cover letter, or answer in the "Message to the Hiring Manager Box".Andrew, the hiring manager, is looking forward to reading your cover letter, resume, and thoughts on the below scenario.Describe a time you had to handle multiple requests coming from a variety of sources. How did you stay on top of things while still providing exceptional customer service What sort of tools, and/or resources did you utilize to stay organizedWe know that applying to jobs takes a lot of effort, so we really appreciate your time!Closing Date: Sunday, August 15thAt Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopifys commitments.Quick Apply

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