Operations & Customer Experience Associate - Jobs in Toronto, ON

Job Description

Perpetua provides growth optimization and reporting technology for the world’s smartest eCommerce businesses. Through the platform, brands and sellers create goals based on strategy and rely on Perpetua’s best-in-class, always-on optimization to execute tactically. Perpetua’s intelligent reporting tools will also surface the most important metrics you need in order to easily quantify and examine the investment of your advertising dollars into your business. Integrations with Amazon, Instacart, Walmart and more ensure brands achieve full-funnel engagement and maximum visibility.We are currently hiring an Operations and Customer Experience in our Toronto office to support our Amazon DSP services team and its growing customer base by ensuring our customers’ campaigns are set up for success and that they love Perpetua.While we are a product company, we have created an in house managed service to support our customer base on the Amazon DSP. This is one of the fastest growing teams in our company and as a member of this team you will very quickly be a formative member of whats quickly becoming the worlds largest DSP managed service.What Youll Do:

• Analyze campaign performance, comparing current campaign execution strategies with new ideas to test and iterate to find incremental improvements
• Clearly understand and translate the needs of an advertiser into a strategic plan created for their performance goals
• Pull reports, prepare meaningful insights and recommendations and communicate these effectively via email, calls or presentations
• Continuously support the development and improvement of operational processes to drive efficiency
• Own communication with customers: whether that be a zoom call, email, or beautifully crafted deck
• Make changes to the campaign structure on existing accounts. Most of this work is data entry but will require a high attention to detail as minor mistakes can have significant implications on campaign performance
• Become a thought leader and trusted expert on the Amazon DSP

Who You Are:

• You have experience working in a customer support or customer success role, SaaS experience is a big asset!
• You take every customer interaction as an opportunity to create a touchpoint and win them as a champion
• You are an expert verbal and written communicator
• You have the ability to approach problems with empathy and calmness
• You naturally know how to allocate your time to the tasks that would provide the most value to our customers
• You spot opportunities to take redundant tasks and evolve them into structured processes
• You make an effort to solve a problem for a customer before they have to bring it up to you

Working at Perpetua

• Perpetua is operating in an incredible market with nearly unlimited growth potential. Our team in Toronto has grown from 40 to over 200 in the last year. We have recently opened offices in London, Berlin, Sao Paulo, Tokyo and Shanghai.
• Perpetua’s Revenue Share Units allow employees to partake in the success and growth of our company
• Benefits and Health Spending Account on day one
• Flexible time off policy
• Generous parental leave program
• Flexible work arrangements - remote, hybrid or in office
• Top-of-the-line technology to help you build your own workspace including a one-time work from home stipend when you join
• When in the office: daily catered lunches from Toronto’s best restaurants, unlimited snacks and drinks, Perpetua Library
• Learn more about us here: Life at Perpetua

At Perpetua, we are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal opportunity employer and are committed to working with applicants requesting accommodation at any stage of the hiring process.Quick Apply

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