Operations Intern IT - Jobs in Toronto, ON

Job Description

About TheAppLabb:

• We are proud to be certified as “Great Place to Work, Canada”
• TheAppLabb is a leading product innovation firm, focused on the strategy, design, and development of cutting-edge apps.
• TheAppLabb comprehensive 360-degree product development process includes ideation, research, app strategy, design, development, maintenance, and customer acquisition.
• Through its R&D division, TheAppLabb builds solutions with emerging technologies like Artificial Intelligence, IoT, Virtual Reality, Augmented Reality and Blockchain.
• Through its Incubator, TheAppLabb actively invests in start-ups & helps them with product development and corporate development
• TheAppLabb has developed mobile apps for top brands such as Suncor, Gateway Casinos, JBS, Unilever, Samsung, Dell, Electrolux, Frigidaire, RBC, Hudson’s Bay, Teknion, Toronto International Film Festival, Canadian International Auto Show, Rapala, Park N Fly, Banff World Media Festival, Ontario Real Estate Association, etc.

Role Summary

• The Operations Intern (IT) will be dealing with assisting in performing hardware and software installation procedures. The incumbent will also provide support in diagnosing hardware and software issues and troubleshooting activities and will be responsible for taking telephone calls to assist them with their information technology questions and problems.

Responsibilities

• • Assist in performing hardware and software installation procedures
  • Perform software configuration on stand-alone computers and laptops
  • Provide support in diagnosing hardware and software issues and troubleshooting activities
  • Assist in handling data migration duties
  • Document all processes in reference manuals for training and guidance
  • Take user support requests and take measures to fulfill requests
  • Assist in hardware and software inventory management
  • Handle periodic maintenance of hardware and software
  • Troubleshoot equipment such as printers and scanners and other peripherals
  • Participate in the development of software applications
  • Handle researching options and research computer bugs and their solutions
  • Take telephone calls from users and attempt to assist them with their information technology questions and problems
  • Handle IT-related documentation and make sure that all IT supplies are available
  • Assist in gathering user requirements and developing appropriate reports for IT professionals
  • Provide users with ongoing assistance in their information technology problems
  • Coordinate vendors for the acquisition of equipment and software
  • Provide support in setting up end-user training activities
  • Handle infrastructure administration activities such as server and storage capacity handling and directory services management
  • Onboarding and Offboarding tasks for new hires and terminated employees
  • Serves as a contact point for all IT related inquiries
  • Other duties, as assigned

Required QualificationsFormal Education or Equivalent

• Pursuing Diploma and/or Bachelor’s degree in Computer Science, Information Technology and/or Electrical Engineering.
• computer skills (MS Word, Excel, and Powerpoint)
• Practical Knowledge of different Operating Systems and various Hardware types.

Years of Experience

• 1-2 Years of experience in IT support

Competencies

• Leadership includes leading innovation, energizing and developing people, delivering outstanding results
• Integrity, accountability, assuming responsibility for the success
• Analytical skills to resolve problems and think creatively
• Verbal and written communication skills
• Organizational skills to prioritize and plan work, multi-task, and meet schedules
• Adaptable and flexible; able to think quickly in stressful situations

Specialized skills, knowledge or certifications unique to this roleWhy should you be part of TheAppLabb FamilyBecause we care about your mental health, we offer you:

• Flexible work environment.
• Hybrid and remote work available
• To keep the fun on, we have Virtual team building activities (Bi-weekly socials, Monthly town halls, etc.)

At TheAppLabb, we believe diversity is a strength we cultivate. Our work environment welcomes equity, inclusiveness, and diversity by providing accommodations throughout the recruitment and selection process or during your employment here. If you require accommodation, please let us know and we will work with you to meet your needs. All qualified applicants are welcome to participate.We would love to hear from you! What are you waiting for Apply now!Quick Apply

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