Operations Leader - Medical Imaging Administration - Jobs in Toronto, ON

Job Description

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Operations Leader - Medical Imaging Administration.DUTIES & RESPONSIBILITIES:

• Coordinates the daily operations of the Medical Imaging clerical staff
• Participate in management and development of daily metric dashboards
• Reviews performance dashboards to aid in coordinating daily work flow activities, including re-assignment of staff based on departmental needs
• Reviews and monitors data quality reports to help identify issues and develop solutions to improve service
• Review operations on a regular basis and develop process improvements that will facilitate better service to patients and stakeholders
• Implement process improvement initiatives
• Provide ongoing support to the team through daily huddles
• Lead monthly departmental staff meetings
• Develop stakeholder feedback tools and monitor results
• Provides a leadership role in the development and maintenance of data entry standards in Syngo, ADT, WAITSYNC, PACS and scheduling systems
• Works closely with the Manager and collaborate with other leaders in Medical Imaging to recommend and implement innovative solutions
• Daily supervision of clerical staff
• Assist manager to tract operational spending, and budget variances
• Creates and approves staff schedules, including vacation requests
• Address concerns and assist staff in resolving issues
• Collaborates with the Manager on conflict resolution, performance and training needs
• Other duties as required

QUALIFICATIONS:

• Degree or diploma in Healthcare Management or equivalent experience required
• Project management experience required
• Knowledge of Hospital Information System such as SYNGO, PACS, ADT and WAITSYNC an asset
• Demonstrated ability in facilitating team building and customer service
• Demonstrated ability to resolve issues and work in a stressful environment
• Demonstrated ability to work with staff at all levels
• Strong interpersonal skills and conflict management skills
• Strong organizational skills with the ability to effectively set work priorities and work without supervision
• Effective communication skills, both oral and written
• Strong IT background
• Knowledge of registration/scheduling and WTIS processes
• Knowledge of Pertinent legislation (PHIPA, Public Hospital’s Act)
• Knowledge of continuous quality improvement process improvement
• Demonstrated excellent attendance record

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. All internal candidates must be in compliance with Unity Health Toronto’s COVID-19 Vaccination Policy.Quick Apply

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