Operations/Processing - Supervisor I - Jobs in Toronto, ON

Job Description

Job QualificationsRequired:

• Bachelors Degree and 3 or more years of experience in the Operations or Underwriting area

OR

• High School Diploma or Equivalent and 5 or more years of experience in the Operations or Underwriting area

Preferred:

• People management experience
• Familiarity with production/metrics performance environment
• Experience preparing and managing operational budgets
• Insurance certifications or insurance coursework

Job SummaryTo lead, motivate and develop operations support staff, supporting one or more business units in a processing location and delivering excellent service.Job Accountabilities - Key Accountabilities

• Implement new systems and procedures in various departments and instruct personnel regarding them.
• Implement recommendations on improving workflow/processes of a functional area or accountability.
• Ensure that the volume of work produced by the unit meets or exceeds the product/service standards and quality standards.
• Make recommendations on improving operational processes of the respective functional area of responsibility.
• Check and report, as required, upon actual against scheduled production and production quality.
• Responsible for the daily application of policies and procedures.
• Conduct unit training needs analysis, coordinate training with regional processing center manager and field operations training unit.
• Schedule and organize personnel to accommodate workflow. Alter schedules to meet unforeseen conditions.
• Manage employee relations issues and make staffing decisions concerning hiring, training/development.
• Administer performance evaluations and coach/counsel others.
• Participate in field operations, corporate operation and services projects aimed at creating or enhancing policy and data management systems.
• Interface directly with Underwriting Business Units and involved Strategic Business Units.
• Anticipate the needs of customers and plan to meet them individually or through others.
• Recognize and respond to business opportunities.
• Support implementation of customer initiatives.
• Network with other teams to ensure comprehensive solutions to customer needs.
• Identify, recommend and implement solutions to immediate problems.
• Recommend and/or implement process improvements.
• Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed f or area of responsibility.
• Regularly monitor and evaluate activities. Participate in or lead risk assessment for the area of responsibility and escalate potential issues to higher management.

Business Accountabilities

• Anticipate the needs of customers and plan to meet them individually or through others.
• Recognize and respond to business opportunities.
• Support implementation of customer initiatives.
• Networks with other teams to ensure comprehensive solutions to customer needs.
• Identify, recommend and implement solutions to immediate problems.
• Recommend and/or implement process improvements.
• Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed f or area of responsibility. Regularly monitors and evaluates activities to identify potential risks and issues of non-compliance. Participates or may lead risk assessment for their area of responsibility and escalates potential issues to higher management.

CompetenciesCollaborate TogetherDevelop & GrowPuts Customers FirstFuel InnovationTechnical Competency 1Technical Competency 2Motivational fitProvide Clear DirectionMake it HappenA future with ZurichNow is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.Quick Apply

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