OPERATIONS SUPPORT ANALYST 3 - Jobs in Toronto, ON

Job Description

Job Category: Information & TechnologyDivision & Section: Technology Services, Technology Services DeliveryWork Location: 703 Don Mills RdJob Type & Duration: Temporary (12 month vacancy)Hourly Rate: $35.84 - $39.26Shift Information: Monday to Friday, 35 hours per weekAffiliation: L79 Full-timeNumber of Positions Open: 1Posting Period: 21-Oct-2022 to 04-Nov-2022

Your troubleshooting skills, knowledge of ITIL and ability to analyze and document hardware and software will underpin your success as an Operations Support Analyst 3 in this temporary opportunity with the City of Toronto.As an integral part of the IT Division Data Centre team, you will perform a variety of operations support duties to meet system user needs and requests as well as ensure overall system availability – from providing help desk services and troubleshooting to resetting user IDs and passwords, and maintaining records and documentation.Major Responsibilities:

• Schedules, controls and executes online and offline production processing and ensures system availability.
• Provides help desk services, responds to user needs and requests, troubleshoots, creates, deletes and resets user-ids/passwords, maintains records and logs and ensures overall server availability.
• Responds to unscheduled system shutdowns and emergency situations, evaluates user impacts and initiates recovery procedures and escalates the emergency situation accordingly.
• Monitors the Data Centre physical environment, to ensure security of physical access, and adequate environmental control.
• Monitors the operating condition of computer and communications equipment and applications, to detect, investigate, analyze and attempt resolution of problems, and to escalate problems as appropriate.
• Performs system monitoring and operation, including backups and recoveries, loading and unloading tapes and other media, plotter operation and maintenance of operational logs.
• Performs repairs and adjustments or arranges for repair by external service company.
• Accepts, processes and distributes materials to and from the Data Centre, including printout, tape and other data media, computer systems and network equipment; maintaining records and inventory control.
• Maintains hardware facilities documentation and records.
• Responds to requests regarding user requirements and enquiries about technical problems relating to back-up and archiving from staff in internal user departments and local municipalities.
• Distributes copies of tapes upon request by authorized internal users or external purchasers.
• Provides support to the Parking Tag Operations processing centre.

Key Qualifications:Your application for the role of Operations Support Analyst 3 should describe your qualifications as they relate to:

• Post-secondary education in Computer Science or a related discipline, or an approved equivalent combination of education and/or experience.

• Experience with HP-Service Manager, Netbackup, iManager, xMatters, RSA Secure ID Administration, Active Directory, Unix and Windows Servers.

• Experience in providing telephone support in a client support function and handling clients in difficult situations.

• Experience with Microsoft Office suite tools.

You must also have:

• Flexibility to work rotating shifts in a 7x24 computer operations environment and overtime, as needed, often on short notice.
• Ability to troubleshoot and monitor system services effectively for both production and maintenance.
• Ability to analyze and document hardware and software, and communicate problems to senior staff.
• Excellent interpersonal and communication skills.
• Knowledge of operating network communication technology and systems management software.
• Strong customer service skills and ability to establish and maintain effective consulting relationships with team members, clients and vendors.
• Excellent knowledge of ITIL.
• Excellent analytical and problem-solving skills.
• Ability to work independently and cooperatively in a team environment.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the Citys Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:City of Toronto employees must apply to full-time or part-time employment opportunities posted on the Citys Internal Job Posting Portal.Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.Quick Apply

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