Order Processing Manager - Jobs in Toronto, ON

Job Description

The Achievers Employee Success Platform™ delivers high-frequency recognition that drives business outcomes for HR and business leaders, from decreased turnover to increased engagement. Designed specifically to meet the needs of today’s workforce, it empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With more than 3 million users, the Employee Success Platform inspires brilliant performance in 170 countries. Visit us at www.achievers.com to learn more and join us in our mission to Change the Way the World Works™.Our Marketplace Operations team supports the rewards component of the Achievers platform, the global reward suppliers that serve as the backbone to it, and the customers we strive to please. We have great brand positioning in the market with the opportunity to further grow our global Marketplace and drive continued adoption across customers. We are at a pivotal accelerated growth stage. Driven to enhance foundational eCommerce strategies and account performance tactics, this is the perfect time to join our team!About the PositionAchievers is looking for a Manager, Order Processing, to join our A-mazing Fulfillment Operations Team! The Manager, Order Processing, will report to the Senior manager Fulfillment Operations and will lead the Order Management branch of our Fulfillment Operations team. This position is responsible for ensuring our fulfillment practices are operating at the highest level.Rooted in foundationally strong communication, this position supports all team members through their professional growth and holds all members accountable to both organizational and departmental goals. Bearing a mindset of customer service excellence and technical knowledge, this leadership position is the ultimate advocate for both our customer and vendor.In addition to leadership strength, this position requires keen attention to detail and drive to delight our members with the celebration of their reward. The best candidate must have experience with e-commerce fulfillment, a patient teaching nature, an understanding behind data-driven decisions, an understanding of system processing flows, change management experience, and a desire to jump into the technical details to find creative solutions.ResponsibilitiesLeadership & Team Enablement

• Responsible for development of Order Management team members, and setting individual growth plans
• Assign and distribute vendor accounts across team members, re-distribute as global order landscape and volumes evolve
• Support[SW1] quarterly team and establish individual goals to be targeted and measured
• Manage regular one-on-one meetings with team members to facilitate goal enablement, team development, coaching plans, and proactively treat any business-critical needs
• Grow and maintain the Order Management team via effective recruitment, training, and development
• Review existing workflows to identify areas that can be improved and ideate opportunities with the team. Roll out changes to systems and processes required to support this workflow
• Enable the Order Management team to support reward vendor calls where processing expertise is sought.
• Empower the team through discussions and initiatives, including order processing efficiencies and change management
• Build and maintain strong partnerships with internal cross functional teams to streamline process and communication

Order Fulfillment Performance

• Monitor overall order health and Vendor SLA adherence, daily
• Supervise a timely queue of customer or vendor requests, response time within 24h
• Partner with the Sr. Manager, Fulfillment Operations to formulate tactics to execute against team KPIs. Responsible for the planning, action, management, and success
• Support [SW2] API integration prioritization processes and drive continuous improvements and documentation as a result
• Work with internal data analyst(s) to enhance and review quantitative data to yield meaningful insights on Order Management activity and performance
• Support the ongoing documentation of order management practices, and maintenance thereof

Internal & External Support

• Manage internal escalations related to order management issues and delegate as needed
• Liaise with internal development team(s) for alignment on outstanding bugs, integrations, and enhancements
• Partner with customer support teams to align on customer impact of fulfillment processes, as needed
• Work closely with the Vendor Relations managers to promote a cohesive vendor relationship
• Partner with Finance leaders to align on process flow affecting order fulfillment
• Support the implementation of new vendor launches and customer program launches

Qualifications

• Post-secondary education in Business, Logistics or Ecommerce preferred
• 4-5 years’ experience with ecommerce account management and vendor processes
• Experience with eCommerce process flows
• 2-3 years’ experience managing a team of individuals
• High proficiency in MS PowerPoint, Excel and Word
• Excellent interpersonal skills
• Exceptional oral and written communication skills
• Strong computer skills, including the ability to process work in multiple computer applications and production systems daily
• Excellent analytical skills to solve problems with a strong attention to detail
• Experience with Salesforce an asset

Excited about the role, but don’t think you meet all the requirements Apply anyways!Excited yet Here’s more about us …Achievers is passionate about Employee Success™. Our Software and Services™ help companies inspire employees globally and drive business success. Our software delivers the tools your employees need to perform and stay engaged, and our services provide you with one point-of-contact to help your employees sustain results that matter.As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. We enjoy coming to work every day because we believe in our product and love our culture. Achievers is more than just a software company; we are industry leaders in the HR space.We have been recognized in numerous publications for our contributions to HR, for technical excellence and for our outstanding workplace culture:

• Achievers is ranked as number 32 on the list of Top 50 Best Workplaces in Canada
• Achievers has been recognized on the 2020, 2021 & 2022 list of Best Workplaces™ for Women in Canada
• Achievers has been recognized on the 2020 & 2021 list of Best Workplaces™ for Inclusion
• Achievers has been named one of the Top 10 Employee Recognition Solution Providers Globally

This is your chance to be part of an exceptional team of people and contribute to an environment where innovation and initiative are encouraged and rewarded. If you love a challenge, share our “work hard/play hard” mentality, are passionate about the impact you make on a business, thrive on change, and continuously strive for excellence in all that you do, apply for a position with us today! For more information visit http://www.achievers.com/careersAbout Achievers:As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. We enjoy coming to work every day because we believe in our product and love our culture. Achievers is more than just a software company; we are industry leaders in the HR space.We have been recognized in numerous publications for our contributions to HR, for technical excellence and for our outstanding workplace culture!Check out our platform in action hereAchievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.Quick Apply

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