Program Design & Experience Manager - Jobs in Toronto, ON

Job Description

DescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada seeks a passionate individual that will lead the successful definition, delivery, and ongoing management of a portfolio of Aeroplan products and experiences key to the ongoing success of the Aeroplan program. This position is tasked with the mandate to innovate and evolve the product offering to drive profitable growth in the Aeroplan program and deliver on member satisfaction. This role is based in Toronto and reports to the Manager, Program Design & Experience in the Loyalty and Product branch.Responsibilities:

• Lead the successful definition, delivery and ongoing management of the larger Aeroplan program through a number of key products, such as enrollment, Family Sharing, partner linking, and expiry.
• Work across multiple industries and verticals, such as everyday partnerships, and financial institutions, to bring innovative and industry leading co-created products to market with Aeroplans partners
• Manage work to deliver high quality, high value products to market on time
• Work collaboratively with eCommerce, Technology, Marketing, and Partnerships teams as well as numerous internal and external stakeholders and vendors on a day-to-day basis
• Develop a sound understanding of market trends, customer behaviours, product performance, loyalty business models and competitive positioning within the Canadian marketplace and the broader loyalty and airline industry
• Adaptable work methodology (agile, waterfall, lean, etc) to influence product teams in performing rapid agile product discovery cycles, including fast prototyping, proof of concepts etc.
• Closely monitors key performance indicators and identify when additional actions are required to meet business objectives.
• Rigorously uphold the member experience and value proposition by ensuring a strong customer-centric focus in the development of new products, while simultaneously ensuring business objectives are met

What does the Day-to-Day look like:

• Work with Partners and Business Stakeholders to align on high-level epics
• Define Capabilities and Business Requirements for MVP and subsequent releases
• Support creation and definition of User Stories and Test Cases
• Participate in solution design & planning, and other key activities such as draft plan reviews, assignment of business value/prioritization and approval of final plans
• Manage through external commitments, dependencies, scope changes, and prioritization exercises
• Attend Demos and business acceptance testing to track progress and provide feedback
• Escalation/Defect Management and Tracking

Qualifications

• Minimum 3 years of hands-on experience in Product Development and Management in online retail, travel and/or loyalty industry
• Proven experience working across different stakeholders from multiple disciplines, building and working with large cross-functional teams
• Experience in agile / scrum framework required
• Experience in cross-partner product development, working directly with external partners in design and implementation of partnerships
• Strong ability to analyze primary and secondary data to inform product decisions and strategies
• Superior organizational and time management skills; ability to manage long term projects
• A mindset and approach that defaults to action
• Ability to influence others with strong interpersonal and relationship management skills
• Strong operational experience, with ability to bring reality to ideas and champion implementations to successful completion
• Superior communication skills/ability to convey ideas to all levels of the organization
• Bachelors degree in marketing, eCommerce or other related discipline required

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees unique contributions to our companys success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contactedQuick Apply

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