Program Manager, GTM Readiness - Jobs in Toronto, ON

Job Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.Are you up for the challenge If so, consider the following opportunity:We are looking for a motivated individual for an exciting new position on the Go-to-Market Readiness Support Team. Reporting to the Sr. Manager, GTM Readiness, this role is responsible for managing and implementing Initiatives for the Operations groups in Roger Business. The Program Manager will work closely with a number of cross-functional teams including GTM Project Managers, Product Managers, Business Economics, etc. to identify impacts and develop creative solutions. The Program Manager will be accountable to deliver strategic programs throughout our business support centers in order to advance our service model and drive growth in the Rogers business segment.The successful candidate will be responsible to act as the front door into Customer Service Operations to ensure that the impact of new initiatives is well understood and that CSO is set up for success.What you will do:

• Accountable for representing RB Ops and Unified Communications in GTM forum/projects to ensure readiness for product-focused launches for new products, pricing, features, and services.
• Ensure that the impact of new initiatives is well understood and that CSO is set up for success and an optimal customer experience is delivered
• Manage project delivery, planning, and activities across CSO to ensure objectives are met and projects are launched with excellence
• Define the scope of support & develop a support model and launch strategy and coordinate implementation
• Collaborate with key stakeholders and business partners to align project and product designs to key strategies
• Own relationships with cross-functional partners & collaborate on launch strategy
• Reactive response to mitigating impacts of marketing, product and service launches on customers, people, and tools
• Manage intake and capacity/resource allocation to support initiatives
• Deliver an optimal customer experience within Operations
• Define solution requirements
• Represent RB Ops in end-to-end process mapping
• Implement identified processes
• Define & implement procedures
• Escalate & resolve project issues
• Develop documentation and knowledge management content to support improvements or launches
• Responsible to develop & executive Strategic Roadmaps for specific lines of Business.
• Complete cost/benefit analysis and develop supporting business cases & establishing measures of success & results
• Consult business owners to ensure issue awareness and report on improvements
• Assist in the development of methods to measure productivity
• Champion resolution of reoccurring issues or process gaps
• Measure and report on improvements post-process change
• Monitor, analyze and report on the effectiveness of business processes
• Present solutions and recommendations aimed at leveraging the systems in place ensuring maximum return on investment technology.
• Create, Maintain & Improve procedures for various products & solutions
• This includes priming the changes that will happen through Product and Technology

What you will bring:

• 5-7 years of Project Management experience (with PMP certification desired)
• 5-7 years of experience within the telecommunication industrys Business to Business segment preferred
• 5-7 years of experience within the telecommunication industrys Business to Business segment preferred
• Strong knowledge of Wireline products is an asset
  • Voice: Telecom fundamentals (PSTN), SIP, Unified Communications
  • Data: GPON, Wavelength
• Experience setting up Operational models is an asset
• Post-Secondary Degree, with in a business discipline
• Extremely detail oriented and thorough (ability to quickly spot missing details).
• Solid understanding of all segments, activities and processes of Business groups in order to identify underlined correlations.
• Highly adaptable with the ability to manage several projects simultaneously, while maintaining quality, in a fast paced environment.
• Strong team player able & ability to be assertive negotiate skilfully & deal effectively with a variety of personalities within multiple cross-functional teams.
• Highly motivated and very proactive individual, dedicated to follow-up/follow-through with little supervision.
• Strong analytical and problem-solving skills
• Ability to interface with all levels of the organization, across a variety of cross-functional groups.
• Subject matter expertise of SGI, Vision 21, ICM, Iseries (AS400), INSIS, and other systems/tools utilized as an asset.
• Strong communication skills (oral and written) and the ability to interface with all levels of the organization.
• Must be computer literate: strong keyboarding and internet navigation skills; proficient in Microsoft Office (primarily Word, Excel, Project, and PowerPoint).

Schedule: Full timeShift: DayLength of Contract: Not Applicable (Regular Position)Work Location: 1 Mount Pleasant (083), Toronto, ONTravel Requirements: Up to 10%Posting Category/Function: Project Management & Call Centre OperationsRequisition ID: 277960Together, well make more possible, and these six shared values guide and define our work:

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.Posting Notes: Digital & TechnologyQuick Apply

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