Program Manager ( Remote ) Beta Validation - Jobs in Toronto, ON

Job Description

Creating an inclusive digital worldJoin the team that’s transforming the digital accessibility industry! We support global Enterprise hallmark brands such as Merck, Estée Lauder, Samsung, Macy’s, Marriott & Hootsuite to deliver inclusive and accessible web, mobile, and product experiences through accessibility testing, evaluation and remediation — allowing organizations to enhance the digital experience for people with disabilities, ensuring each digital asset they create complies with accessibility standards, and projects an inclusive and disability-friendly presence.We’re very proud to be recognized as a Great Place to Work® (GPTW) and we’re growing! We’ve recently announced $55 million in funding to accelerate our mission to make the digital world accessible.Learn more about eSSENTIAL Accessibility.Our Values are Unity, Accountability and Resolve. We look for candidates who exemplify these values and will contribute to our culture of inclusivity with their unique perspectivesThere’s never been a better time to be a part of the accessibility industry, and we’re on a mission to be the primary engine that fuels innovation in this space.“Crafting an accessible and inclusive technology world, leaving nobody behind”Does working for a company who is committed to changing the world for billions of people, sound like a mission you can get behind Wed love to talk with you !ResponsibilitiesWorking in our celebrated, and best in class Product department, build and craft a Beta Program including processes to support:An efficient method to identify and secure qualified candidates for Research, Beta, Tech Trial and/or PilotProvide continuity with phone or virtual meeting support, for critical issues during an active BetaOwn and run the delivery of a feature or release to eA’s customersAssess, prioritize, troubleshoot and communicate critical issues; seeking an appropriate resolutionCreate, document, and complete (Beta) Test plans for Product owned featuresEstimate, prioritize, plan and coordinate Beta activities and timelinesBe actively involved to gather, and document, User Experience feedbackConnect regularly with Beta and internal customers to ensure ongoing execution success in their use of features under validation and/or the latest buildReview product requirements to provide timely and meaningful feedbackThoroughly record issues and prepare findings, reports, conclusions and recommendations to share with the project teamsLead Customer Service, Early Access Testing to ensure inter-organizational alignment and readiness for new features and productsDevelop, champion, and implement Beta processes when working with internal teams at eADuring downtime, support the Product team by triaging issues from our Customer Success partnersHow To Support Our Growth:eSSENTIAL Accessibility is the leading global Accessibility-as-a-Service platform combining sophisticated, integrated technology and expert managed services to help organizations deliver fully inclusive and accessible digital experiences. We’re making rapid innovations and expansions in our product offering and need an experienced Program Manager - Beta to play a critical role in supporting our ambitious growth trajectory.Partnering with Engineering, Product Marketing, and Customer Success, by helping the teams effectively communicate, the value of our solution to internal and external audiences.With a deep understanding of the SaaS and technology space, this position helps define the messaging and positioning, value propositions, and talking points for existing and new products and features. This outstanding opportunity will drive a new Beta Program, create assets, training, and the communication protocols to bring these features to life for new and existing customers. And, you’ll be a part of an overall Product organization driving hyper-growth in a flourishing industry.eSSENTIALS You Offer:2+ years experience working in a software product company in Customer Success, Technical Support, or equivalent domainsOutstanding experience with cross-functional teams in an agile environment, with SaaS products focused on delivering excellence and value throughoutMotivated demeanour with a bias for action, accountability and quality throughoutA natural self-starter who takes initiative. Resourceful & resilient, and are energized in a fast-paced environment, where you can run with minimal guidance, taking personal ownership of your projectsA love of learning – and can learn about a new market segment in days, understand new technologies in hours, and have an appetite for to know about what comes next.Extraordinary interpersonal and communications talents, conveying important ideas clearly, and to listen carefully to the needs and experiences of othersDesired But Not eSSENTIAL:Bachelor’s degree in Business, Computer Science, Engineering or related subject area1+ years of professional experience as a product manager or product ownerPrevious startup experience in a company that is scaling upKnowledge of digital accessibility and disability inclusionKnowledge of regulations related to digital accessibility (e.g., Section 508, ADA)Knowledge of WCAG 2.1 AA requirementsInterview ProcessWe respect your schedule and don’t want to drag out the hiring process. We’re moving and growing quickly, and reflect that in our general approach to hiring.

• Phone call/Zoom call with our Talent Team to assess mutual fit
• Phone call/Zoom call with hiring manager
• Phone call/Zoom call with team
• Phone call/Zoom call to go over offer and further questions
• Please note that we may ask you to prepare a presentation or complete an assignment for some positions.

eSSENTIAL Accessibility’s OfferingsAlong with joining a tight-knit community of passionate, purpose-driven professionals advancing inclusivity and digital accessibility, you are eligible for the following:

• Remote-work culture - You can work anywhere from the comfort of your home! We’re proud to say we’re a digital-first tech outfit, and have no intention of ‘forcing’ our eA teAm back to an office.
• Flexible working hours to accommodate work-life balance.
• Interesting and purposeful mission and challenging work.
• Competitive Salary Package, including Employee Grant Options.
• Generous Healthcare, Dental and EAP Benefits
• Fun and inclusive culture to be proud of
• Friendly and highly skilled team that support each other
• Professional development and accessibility learning
• One-time stipend for at-home IT setup
• Paid parental leave programs
• eA Company swag!
• Growth opportunity as the company scales for Series C
• The best team working the accessibility space!

Accommodation NoticeAccommodations, including alternative formats and communications support for persons with disabilities, are available upon request.EEO StatementWe don’t just talk about diversity, equity & inclusion, we live it. Every day. Our business is inclusivity, and we can only do what we do by ensuring that we champion an environment where employees can be themselves. We are a discrimination-free workplace and our decision to hire and promote is always based on qualification, performance and business need.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected