Project Manager II (Robotic Process Automation Centre of Excellence) - Jobs in Toronto, ON

Job Description

Location:Toronto, ON, CA Calgary, AB, CA Montreal, Quebec, CA Vancouver, British Columbia, CAReq ID: 9603Jobs by Category: OperationsJob Function: Planning and AnalysisStatus: Full TimeSchedule: RegularJoin our teamBe a part of a transformational journey with innovative talent and leading edge technologies

• You have a passion for technology and a good awareness of systems used in Contact Centers. Led by your curiosity, you make time to learn about new trends in technology, the telecom industry, and business practices
• You are known for working collaboratively and building relationships across teams, innovative thinking, strong business case development and solid project execution skills
• You have a proven ability to work in a complex environment that includes external partners, technical, marketing, and operations team

If this describes you, the Robotic Process Automation team in the Business Process Improvement group awaits you.Here’s the impact you’ll make and what we’ll accomplish together

• The TELUS Business Solutions RPA CoE team works closely with the Product, Marketing, Sales and Contact Centre teams to collectively deliver on the transformation of the client and agent digital experience
• This team drives successful project implementation through end-to-end process improvement and process automation varying in size and complexity
• Focused primarily on Robotic Process Automation, chat and virtual assistant bots, the team provides support for identifying business challenges and implementing the solutions
• The selected candidate will be responsible for providing technical subject matter expertise, leading project and program strategy, roadmap development and implementing new platform capabilities in collaboration with other cross-functional stakeholders and/or vendors

Heres how

• Provide thought leadership on the future of technology and systems for Frontline teams and on industry benchmarks and best practices
• Collaborate with Stakeholders and system experts technology vendors to understand both business and technology directions
• Manage high-risk projects of critical significance to the ongoing success of the TELUS Business Solutions stakeholders, sometimes characterized as multi-year in duration, often involving many work packages, resources and interfaces to manage, and involving a significant financial commitment
• Use extensive knowledge of business and management principles, manage and prioritize multiple project streams or multiple projects, overseeing all aspects of project planning, governance, budgeting and implementation
• Partner with the impacted technology and enablement teams to drive stakeholder value through a variety of deployment methodologies
• Provide strategic analysis to transform data into actionable outcomes and deliver key insights that support the decision making processes and project outcomes
• Motivate project team members to deliver quality results on time and on budget, and coach/mentor others for success
• Assist in the development and implementation of a world class innovative and inspirational culture and continuous improvement through automation

QualificationsYoure the missing piece of the puzzle

• Demonstrated ability to work effectively in an ambiguous environment
• Ability to operate at intersections – of big ideas and small details, of thinking and doing, of looking both inside-out and outside-in
• Superior ability to build strong, collaborative relationships with internal and external stakeholders at all levels of an organization

Great-to-haves

• Post-secondary degree in Business, Marketing, Engineering, Information Management or equivalent designation/experience
• Agile/RPA/Lean Six Sigma training/certification and/or TSBT knowledge/experience
• MBA is an asset but not a requirement
• 7+ years of experience in a strategy or analyst role with previous experience in the Telecom/IT sector

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