QE Lead - Jobs in Toronto, ON

Job Description

What is the opportunityContact Centre Technology (CCT)s core purpose is to provide industry leading Contact Centre capabilities to our business partners, bringing the Omni-Channel client experience to life. The Contact Centre Team delivers cutting edge technology solutions for a fast-changing Contact Centre landscape. The CCT Quality Engineering (QE) Team is looking for a hands-on, results-oriented leader with strong technical expertise to join a diverse and inclusive group dedicated to delivering high-quality solutions. The QE Lead position is responsible for the technical testing delivery of critical systems, maximizing test coverage and adhering to QE best practices and standards to ensure the safety, soundness and resiliency of CCT solutions. The QE Lead will also play a key role in maximizing automation and driving QE Transformation efforts.What will you do

• Manage project test activities and align to RBC Quality Engineering practices while partnering across IT and with assigned business lines to plan functional and non-functional testing activities
• Develop QE testing strategy for initiatives, determining the appropriate balance of manual and automated tests, as well as the types of tests UI, web service, API, functional, etc.
• Lead and execute QE activities for agile and iterative project delivery models for development and maintenance initiatives
• Drive quality and champion defect prevention/early defect detection by adopting quality engineering practices
• Facilitate complex group meetings and conducts information gathering sessions with groups across IT as well as offshore teams
• Develop deep domain knowledge and business logic, processes, flows, data flows and rules, for areas in scope along with hands-on test case/script creation and test execution
• Review test artifacts, ensuring QE processes and best practices are followed
• Utilize service virtualization tools to enable early testing

What do you need to succeedMust-have

• Bachelor degree in Computer Science, Computer Engineering or related (technical) degree/diploma
• 4 or more years of Quality Engineering experience with proficiency in QE processes, test deliverables, defining test plans and evaluating risk coverage for Agile and iterative waterfall projects
• 3 or more years of Development and/or QE Automation experience, with strong technical background in a variety of environments (e.g. cloud, distributed or mainframe, web services/APIs)
• Solid experience writing complex E2E test scenarios for complex use cases/business requirements, involving multiple data sources and system interfaces
• Highly effective communication skills; ability to focus and prioritize and solve complex technical problems
• Demonstrated ability to support multiple initiatives concurrently, balancing deliverables and ability to prioritize deliverables across projects
• Hands-on expertise in a variety of test automation frameworks/tools (e.g. SOAPUI, ReadyAPI, IBM Rational Integration Tester) and script development using scripting languages (e.g. Python)

Nice-to-have

• Knowledge in Contact Centre technologies
• Experience with Cloud Solutions such as Elastic Search and Kafka
• Hands-on programming experience (e.g., Java, C) and source configuration tools (e.g. GIT, SVN, MKS, etc.)
• Experience working with Non-Functional Testing tools (e.g. LoadRunner, JMeter)

What’s in it for youWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Learn more about RBC Tech JobsJoin our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.JOB SUMMARYCity: TorontoAddress: 88 Queens Quay WWork Hours/Week: 37.5Work Environment: OfficeEmployment Type: PermanentCareer Level: Experienced Hire/ProfessionalPay Type: Salary + Variable BonusRequired Travel(%): 0Exempt/Non-Exempt: N/APeople Manager: NoApplication Deadline: 02/27/2022Platform: Technology and OperationsReq ID: 451899Ad Code(s):Quick Apply

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