Receptionist - Jobs in Toronto, ON

Job Description

Company DescriptionFounded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge –TripArc has real insight into the needs of tour operators and travel agencies today.TripArcs goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.Job DescriptionThe Receptionist is responsible for providing superior customer service to co-workers, callers, and visitors to the office. The “face” of the company, the Receptionist takes pride in their position, makes it their own and looks to make the administrative operations of the role as efficient as possible. This position includes primary responsibility for main floor reception/general clerical support; shipping/receiving; facilities administration; special office projects, support to the HR Department, and other duties as assigned.Job DutiesReception/General Clerical

• Act as the primary receptionist for the organization
• Receive and direct incoming calls and faxes on a multi-line phone system
• Welcome visitors and clients in a polished, professional, and friendly manner
• Event/Meeting support including but not limited to booking boardrooms, arranging catering requests
• Maintain office/cell phone lists and management of security passes to include requests for issuance and maintaining active card lists
• Continuous input and development of Receptionist’s Handbook outlining all processes and procedures, and contacts as a reference tool for the position
• Administrative support to executives and Human Resources when required
• Assist the Social Committee and help with employee events when required

Shipping/Receiving

• Collect and distribute mail, manage postage meter operation, handle incoming and outgoing courier packages
• Drop outgoing mail in post box
• Ensure all shipping documents are correctly completed
• Review courier invoices to ensure accuracy

Facilities & Office Administration / HR Support

• Primary contact with the property management company for the building – security/facilities/cleaning staff/property policy adherence
• Manage office and kitchen supplies for all floors to ensure office is adequately stocked and administrative spend is kept to a minimum
• Primary contact for office related vendors (coffee/printers etc.)
• Conduct supply inventories and audit vendor invoices and deliveries for accuracy and savings potential on an annual basis
• Help with assignment and maintenance of office furnishings
• Tidy and maintain stationary room, meeting rooms, public areas and kitchens throughout the day
• Training of interns and reception relief staff when required
• Assist employees with the IATA card application process
• Assist with employee orientation (Folders/supplies/business cards/nameplates/directory updates)
• Assist HR with org chart management and active directory audits

Qualifications

• Minimum of 3 years receptionist, switchboard, or administrative assistant experience
• A positive, professional, and friendly manner
• Proactive with ideas to improve efficiency and in taking ownership of the role
• Exceptional telephone manner and interpersonal skills with the ability to provide exemplary customer service in all situations to both internal and external clients
• Excellent organization and communication skills (both verbal and written), with an ability to work well under minimal supervision
• Ability to manage multiple projects and work in a fast-paced team environment
• Superior attention to detail with emphasis on accuracy and quality
• Self-motivated team player with a positive, “can-do” attitude and demonstrated work ethic
• Punctual, reliable, dependable, takes ownership of the role
• Intermediate to advanced computer skills, comfort with technology and varying databases

Working Conditions

• Able to occasionally lift items as heavy as 50 lbs
• Manual dexterity required to use desktop computer and peripherals

Additional InformationCultural Fit

• Thrives working in a technology and KPI driven organization
• Able to thrive in an entrepreneurial environment
• Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working
• Ability to build trust and work through conflict both upwards and downward

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners; people who are smart, low ego, and who are accountable for their results. We all play a part in the success of the company and are proud of what we do.We thank all candidates for their interest however only those selected for an interview will be contacted.We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.Quick Apply

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