Regional Investigations Manager and Analyst - Canada East - Jobs in Toronto, ON

Job Description

LocationTORONTO,Ontario,CanadaCategoryLegalJob OpenedMarch 2nd, 2022EducationAssociates Degree/College DiplomaJob Number220001D9Job TypeFull-TimeRemoteNojob descriptionDay in the Life:The Asset Protection Regional Investigations Manager and Analyst, is responsible for leading Asset Protection in internal and external investigations. The Investigator takes complex investigations head-on through establishing solid partnerships with store and Asset Protection leadership, law enforcement agencies and utilizes cutting edge methods to identify and deter internal dishonesty. The Investigator is responsible for assisting with a strategy to combat shortage across our brand within an assigned region, and takes a proactive approach to resolving losses within all assigned stores through training and awareness.This role will also be responsible for monitoring all transactions utilizing available exception reporting software, AP technologies and programs in our Hudson’s Bay stores to minimize risk. This position will also identify, distinguish and analyze multiple components of the business that require further identification and investigate any problem and provide conclusions using high-level quantitative skills. Responsibilities include querying, reviewing and understanding shrink, markdowns, returns and sales/financial data, identifying trends in business and the retail industry and understanding key operations processes with the stores. The Regional Investigations Manager and Analyst will also provide support to the DVP of Asset Protection, Sr. District Asset Protection Managers, Inventory Control and Finance in protecting company assets by communicating and assembling potential cases and/or providing additional data to support the areas in protecting company assets.While the primary focus is to mitigate risk, maintain continuity of operations and safeguard the organization, this position is also responsible for communicating with and articulating the asset protection vision within the company and serves as an influencer across the industry.What You Will Do:

• Interview associates in accordance with Wicklander-Zulawski (WZ) and Company’s best practices.
• Monitor and utilize available software, exception reports, CCTV, AP technologies, programs in our Hudson’s Bay stores and employee tips to generate cases.
• Identify potential acts of internal dishonesty through behavior observation and internal referrals.
• Work with outside agencies such as Law Enforcement, courts and legal to bring cases to resolution.
• Thoroughly build and document cases to support findings and resolution.
• Teach fact finding/investigation techniques to AP Associates.
• Partner with District/Store Management to build AP awareness.
• Utilize market resources to build cases.
• Perform data gathering tasks and analytics to assist in building cases.
• Develop new and innovative queries/research techniques to detect theft, fraudulent activity, and policy violations (i.e. return fraud).
• Produce documents for AP teams and leadership, to review and analyze.
• Offer excellent customer service while maintaining a friendly and approachable demeanor.
• Perform other duties as assigned by Asset Protection leadership
• ORGANIZATIONAL LEADERSHIP
  • Influences and serves as the main AP Investigations liaison to Store Leadership and Asset Protection Team within the assigned Region.
  • Collaborates with:
  • AP Field Leadership
  • Inventory Management
  • HR/ER/Risk Management/Legal
  • Solution Providers (Executive Leadership)
  • Distribution & Logistics
  • Operations / Corporate Offices
  • Strategic Sourcing
  • Finance

What You Will Need:

• 5+ years in Asset Protection/Loss Prevention Investigations with a focus on internal dishonesty.
• 2-year College Diploma in Police Foundations or University degree of related subject (Criminology/Law)
• Wicklander-Zulawski & Associates Interview and Interrogation Techniques certification
• Strong understanding of all provincial and federal laws (Criminal Code of Canada, FINTRAC and Freedom of Information Act)
• Multi-store investigation experience preferred
• High quality analytical skills, management experience, and the ability to influence at all levels.
• Strategic orientation with the ability to lead tactics as required.
• Strong negotiator and consensus builder.
• Strong Excel, Access, and Word Experience with database applications and query tools such as Microsoft Access
• Excellent analytical, organizational, and written/verbal communication skills
• Ability to conceptualize data and create ways to effectively communicate information
• Excellent conceptual and critical thinking skills.
• Ability to work with highly sensitive and confidential information and communicate within strict guidelines.
• Valid Ontario Driver’s license
• Willingness to Travel as Required 30%+

What You Can Expect:

• Competitive salary and benefits package
• Associate discount up to 40% including top brands
• Flexible work environment that allows for work-life balance

About Hudson’s Bay:As North America’s oldest retailer, Hudsons Bay is the top destination for Canadians to realize their best style of life. Our goal, as One Team, is to deliver a frictionless omni experience where stores anchor the customer journey with surprising discoveries, desired services, and localized assortment.At Hudson’s Bay, we share a passion for innovation, building meaningful relationships, and living a colourful life. We empower our associates to unlock their full potential by giving them opportunities to grow and learn every day. If you thrive in a fast-paced environment, embrace change, and are looking to make an impact, we want you on our team.We are a retailer that caters to all Canadians and need a diverse team to ensure our continued success. We strongly believe in the power of diversity, and encourage applications from everyone who is eager to make a difference in the customer’s shopping experience. Together, we can rewrite the rules of retail.Learn more about our commitment to DE&I at HBC Foundation & HBC Heritage.Our Commitment to Building a Winning Culture:As One Team we have re-established our internal behaviours and culture to ensure we all succeed. One Team provides the tools needed to shift our ways of working and creates change to become a purpose-driven, digital first business. Our 4 pillars for embracing One Team are: Always be Customer Champions, Performance and Purpose Driven, Keep it Simple & Change Agents.Interested in Social MediaFollow us on LinkedIn & Instagram.Thank you for your interest with HBC. We look forward to reviewing your application.HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training.HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.Quick Apply

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