Reporting Analyst - Jobs in Toronto, ON

Job Description

Build a meaningful careerAt Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.Reporting AnalystLifeworks by Morneau ShepellToronto, ON or Montreal, QCPermanent, Full TimeLifeWorksLifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.SummaryOur Results Analysts focus on timely and accurate reporting of operations metrics to support our operations managers with their ad hoc and cyclical reporting needs.Responsibilities

• Compiling monthly and quarterly special contracts reports
• Compiling monthly high level reports
• Compiling statistical reports on a weekly basis
• Compiling daily reports on case creation, service levels, and other key performance indicators
• Rapidly responding to operational needs by providing ad-hoc analysis with respect to agent performance, system efficiencies and process effectiveness
• Maintain ACD reporting server
• Work with Call Centre Managers to design and generate Call Center related reports.
• Assist with over-all establishment of metrics, make recommendations on measurement techniques, create/improve report templates
• Maintain and keep up to date the Report Training documentations
• Assist with Training the new hires within the Results Analyst Team

Succeeding as a Results Analyst will require the following core qualifications and skills:

• Post-secondary education, preferably related to statistics or mathematics
• At least one-year of experience in an administrative role
• Advanced skills in Microsoft Excel with proficiency in pivot tables and formulas (e.g. V-Lookup, SUMIFS etc.) including exposure to VBA
• Strong multitasking, analytical, communication, and decision-making skills
• Ability to prioritize workloads based on need and work effectively towards deadlines
• Well-developed ability to assess needs, problem solve and make relevant recommendations
• Solid ability to understand processes and clear documentation skills
• Ability to work effectively both individually and as part of a tight-knit team

Job Grade: MS2Fulfilling work that mattersMorneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.We appreciate the interest of every applicant; however, we contact only those selected for an interview.At Morneau Shepell, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.