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| Job Location | Toronto, ON |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Job Summary.To be eligible to apply for this position you must live in the Greater Toronto Area and be legally entitled to work in Canada. We are not accepting International applicants at this time.As a condition of employment, candidates must be fully vaccinated for Covid-19.Reservations Agent sell the Chelsea Hotel to potential guests in a professional manner while maintaining current call quality standards and achieving monthly goals .MyGuest· Answer all incoming calls according to call handling standards. Ensuring we exceed callers expectations with service by being welcoming and engaging.· Provide callers with accurate information regarding the facilities, rates and availability of accommodation within the hotel.· Answer email inquiries from potential guests and colleagues.· Correspond and maintain relationships with 3rd party clients· Follow Call Quality Standards/Chelsea Hotel call script.MyProduct· Sell accommodation, packages and services of the hotel to callers and maintain a conversion rate in accordance with department standards.· Maintain current knowledge of the hotel, packages, specials and promotional rates.· Maintain set call quality levels.MyColleague· Communicate creative and effective ways to improve service levels.MyChelsea· Comply with Chelsea policies and procedures. Be aware and comply with any procedural changes.· Produce daily reports as needed. (i.e. revenue sheets, denials, kid count)· To complete any projects as required by the Manager. (i.e. daily task sheet)Requirement.Working Experience· Previous sales/reservations/call centre experience an assetKnowledge· Strong keyboard and computer skillsSoft Skills· Strong communication skills· Be personable, friendly, and a team player· Comfortable communicating to guest through e-mail and telephoneEducation· Education in hospitality and tourism an assetLanguage· Excellent written and verbal communication skills essential.· Must be proficient in English and French. Additional language skills are an asset.