RQ09181 - Solutions Designer - Senior - Jobs in Toronto

Job Description

DescriptionProvide senior level expertise in AWS cloud platform.Provide design, build and support for cloud environments to create solutions for Contact center domain.Develop and maintain system design models, technical documentation and specificationsLead the design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysisMonitor and assess the performance of applications in a cloud environment to ensure solutions are availableProviding recommendations for architecture and process improvements.Provide expertise on Integration design and using APIsDesigning, maintenance and management of tools for automation of different operational processes.Evaluation of new technology alternatives and vendor products.Ability to gather client business requirements; corporate I amp;IT information mandates, client information technology strategic plans, environment and standardsAbility to participate in the development of solutions and provide advice on short/long term solution service development activities.Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.Experience applying industry web, architectural and security standards and best practicesParticipate to create, test and implement safeguards to maintain data integrity and protect against unauthorized accessRegularly review production logs, providing analysisamp; suggestions to implement measures in a proactive mannerHands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technologyProvide detailed documentation for system design, integration, configuration, development and implementation of related activitiesDevelop and maintain system design models, technical documentation and specificationsProduce integration plans, inputs into configuration and development project.SkillsExperience and Skill Set RequirementsTechnical Skills 55 points10+ years of experience in software development and delivery track record in a range of technical rolesideally 5 yrs of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.Experience setting up environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar toolsKnowledge of AWS cloud and AWS connect ecosystem and integrationCreation, management, and maintenance of AWSamp; related cloud-based production system.Deployment and automation of packages for cloud-based systemExtensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysisKnowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint, Amazon DynamoDB, Amazon Kinesis Data Streams and Amazon PollyProficiency in AWS CLI and AWS SDK, including writing Infrastructure as code using AWS CloudFormation and IAM Roles with AWS security best practices.Experience in scripting languages like Python, Bash, PHP, Java, JavaScript, Node, etc.Experience in build tools like Git, Ansible, Chef, Puppet etc. for continuous integrationKnowledge of container-based virtualization technology like DockerFamiliarity with monitoring solutions such as CloudWatch, CloudTrail, etc.Experience with CI/CD pipelines for deploying applications on AWS.Proven implementation of cloud security models, particularly identity, network, and encryptionKnowledge of Gitlab or other DevOps tools and CI/CD integrationEnsuring availability, performance, security, and scalability of AWSamp; related production systems.Excellent knowledge in managing AWS resources and configuring Amazon VPC, AWS Firewall, Amazon Elastic Load Balancing, auto-scaling, AWS IAM, Amazon EC2, Amazon S3, Amazon API Gateway, AWS Lambda, Amazon Aurora DB, Amazon Redshift, Active MQ, AWS CloudTrail, AWS CloudWatch, and other services in the AWS family.Provision of critical system security by leveraging best practices and prolific cloud security solutions.Core Skills and Experience - 25 points10+ years of experience with:Developing and maintaining system design models, technical documentation and specificationsExperience setting up environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar toolsKnowledge of IVR and Workflow.Experience in scripting languages like Python, Bash, PHP, Java, JavaScript, Node, etc.Experience in build tools like Git, Ansible, Chef, Puppet etc. for continuous integrationKnowledge of container-based virtualization technology like DockerIntegration experience in building and using APIsExperience applying industry web, architectural and security standards and best practicesProviding recommendations for architecture and process improvements.Definition and deployment of systems for metrics, logging, and monitoring on AWS and related platform.Designing, maintenance and management of tools for automation of different operational processes.Evaluation of new technology alternatives and vendor products.Contact Center Domain Experience/Public Sector Experience - 10 points5+ years of experience working with implementing Contact center solutionsKnowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices, and ability to produce technical documentation that comply with industry standard practicesKnowledge and experience with Contact center implementation in Public sector settingExperience adopting and adhering to Public Sector Unified I amp;IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development MethodologiesExperience with large complex IT projects.General Skills 10 pointsProven technical leadership skills with ability to identify areas for improvement, and recommend solutionsExceptional analytical, problem solving and decision-making skillsDemonstrated strong interpersonal, verbal and written communication, and presentation skillsProven troubleshooting and critical thinking experienceMust Haves:Experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysisDeveloping and maintaining system design models, technical documentation and specifications