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Sales Manager - Jobs in Toronto, ON

Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

About Us:Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.Our Work Culture:At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

  • Autonomous - We encourage and trust your decision-making skills.
  • Progressive work environment- If you have skills to prove we have all ladders for you to grow
  • Flexible - We believe in results
  • Innovative - All ideas matter
  • Inclusive - Everyone is Included and everyone wins
  • We work hard and party even harder.
Your Job:Knowledge of the latest local market trends, online media, digital marketing combined with exceptional sales ability and communication & analytical abilities shape how business grows. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business.We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As a team leader, you are responsible for growing and developing Digital Account Strategists focused on inbound sales. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and helping them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses attain new heights. You will use your problem-solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.Who we are Looking for:
  • Effective leader with a proven track record in previous roles like Sales Manager, Team Lead-Inbound Sales team, Account Manager, Business Development Executive, Sales Executive, Inside Sales Executive
Responsibilities:
  • Deliver business growth, engagement and client satisfaction in inbound operations.
  • Train, Retain and lead the Account Strategists team, to ensure improved same-store-growth and high client satisfaction.
  • Lead and coach an inbound sales team and help them engage with the business clients by building and actively managing effective relationships.
  • Initiate and run strategic initiatives to further develop the existing sales team & business.
  • Prepare Weekly/Monthly/Quarterly business reviews and present them to client stakeholders
  • Working with our training and learning teams to support in ongoing development and progression of your team
  • Drive KPIs across direct reports, focusing on productivity and revenue metrics.
  • Assist in the ramp of new agents through the process, product, and organizational coaching
  • Coach across multiple cohorts of performance and tenure in order to improve soft skills and performance to target within assigned team
  • Maintain knowledge base on new product and process releases and keep Google Ads certifications up-to-date.
  • Attend all Train the Trainer Sessions delivered by Google and support rollout through sales teams
  • Incorporate feedback and coaching from training and quality departments into rep development plans
  • Use Google dashboards to track, optimize, and represent performance to targets along with finding opportunities for improvement
  • Maintain team adherence to and understanding of compliance standards
  • Develop and execute weekly, and quarterly business plans along with recovery plans when necessary
  • Present dynamic and accountable business reviews on a weekly basis
Minimum Qualifications:
  • BA/BS degree preferred MBA or equivalent practical experience.
  • 3-4 years of sales experience in technology, advertising and/or internet, general management experience as well as a track record of growing a market
  • 2+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
  • Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Preferred Qualifications:
  • Sales leadership - ability to open up and develop successful and long-term business opportunities and relationships, to develop and close deals and build and run a pipeline both directly and through coaching others.
  • Analytical Proficiency - able to derive insights from performance data/dashboards and conduct analysis via Excel / Google Sheets.
  • Steady performance in Quality Assurance either as a reviewer or through personal experience
  • Strong knowledge of Google Ads, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
  • Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined-up business strategy that is dynamic and balances short-term delivery with longer-term sustainable success.
  • People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, ability to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
  • Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
  • Experience in leading a call centre sales team is a plus
Benefits & Perks:
  • The flexible working model between remote and from the office Currently hybrid
  • Established career path supported by self-assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
  • A robust career path with a full development plan Opportunity to grow in organization
  • Paid 4 weeks training , 2 weeks leave
  • Continuous learning through progressive training that is specific to your tenure and skills.
  • Competitive salary with incentive programs
  • Positive and supportive environment
  • Weekly Friday Night Drinks / Social, Trivia Nights, Games evenings and Movie Outings.
  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.
Schedule:
  • Fixed schedule Monday to Friday 9 am to 6 pm
Location:
  • Candidates are advised to be within travel distance from our primary location Yonge & Eglinton
You must be able to work on-site in our office located at 75 Eglinton Avenue East, Toronto, ONQuick Apply
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