Sales Operations Manager - Jobs in Toronto, ON

Job Description

About Clutch:Clutch, one of the fastest growing start-ups in Canada, and rated one of LinkedIns top 15 Startups in 2021, is reinventing the way people buy and own cars. With operations in Ontario and Eastern Canada our mission is to build customer trust by providing a delightful car buying and ownership experience while making a positive impact on the communities in which we operate. Clutch is backed by a number of world-class investors including Canaan, BrandProject, Real Ventures, Upper90, FJ Labs, Global Founders Capital and Azure Capital Partners.We pride ourselves on being a technology-first company and believe we can fundamentally change the way people buy and own cars. We were jaded with the traditional dealerships experience and wanted to build something better and disruptive that put customer experience at the top of the priority list. We offer high-quality certified vehicles at great prices through a fully online customer experience. We invite customers to browse our inventory online, buy the car thats right for them, and enjoy effortless at-home delivery. We basically made the process as easy as ordering a pizza.We have a deep passion for building and bringing teams together. We value individuality, diversity of thought and embrace a problem-solving culture.About the role:Clutch is looking for a Sales Operations Manager to join our Sales team! Youre a perfect fit for this role if you are a self-starter that likes to tinker with third party tools and no-code solutions. Youre not afraid to jump into large data sets to identify trends on sales efficiency and performance. Youve had some experience working with sales teams and understand at a high level what the sales process looks like end to end.Join us as our first Sales Operations hire where you will drive projects that increase productivity and performance for our sales team through technology driven solutions. As a B2C-oriented sales team, youll have the unique opportunity to be the main point of contact for reporting and analysis with large sets of sales and leads data. Youll be able to build new and robust processes and hack your way to a viable solution that we can use as we expand into the scale-up space.What youll do:

• Champion complex operational, process, and performance improvement projects including process mapping and process redesign
• Set the vision on strategies to derive key metrics for sales reporting and sales success
• Redesign and implement CRM systems to meet increased demand
• Build a team of sales analysts and coordinators to support our sales team
• Track and analyze the end-to-end Sales funnel performance, and provide insights and recommendations to internal and external stakeholders
• Identify new opportunities across our sales funnel to improve sales performance

Were looking for:

• 3-5 years of experience in sales operations at a high growth start-up, investment banking, management consulting
• Quantitative by nature and obsessed with process improvement
• Data-first problem solver with sound business judgement and demonstrated operational excellence

Itd be great if you have:

• SQL skills with experience pulling and analyzing data
• Experience with Hubspot or Airtable

Why youll love it at Clutch:

• Autonomy & ownership - create your own path, and own your work
• Competitive compensation and equity incentives!
• Generous time off program
• Learning budget - for whatever YOU want to learn
• Health & dental benefits

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