Service Delivery Manager - Jobs in Toronto, ON

Job Description

We are seeking a passionate, high energy Service Delivery Manager to join our growing our dynamic team. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are seeking someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you!About Cognizant:Cognizant (Nasdaq-100: CTSH) is one of the worlds leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.Why choose cognizantIt takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. But we do not stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.Responsibility :Business / Customer :Work closely with account management/vertical team for customer satisfaction.Work closely with internal stakeholders and customer to ensure proper alignment to business objectives.Ensure that customers and internal business stakeholders are kept informed about the current status and development of the Engagement / Project in a transparent / proactive manner.Establish robust governance and ensure compliance.Adhere to SLA compliance and delivery of project status/SLA reports.Identify initiate and implement Continual service improvement and transformation plans.Ensure data integrity and quality reporting.Proactive Risk Management.Project/Process:Adherence to process compliance based on organization/client standards frameworks and tools.Ensure that all teams comply with processes as part of service delivery.Ensure that responsibilities related to administration are met by the Leads (such as time sheets shifts weekly reviews).Responsible for Operational aspects of Project Administration (for example: ESA).Ensure effective change control policies are in place.Ensure availability of required infrastructure for efficient delivery.Responsible for optimum resource planning and management.Setup regular customer meeting for project / engagement updates based on the Governance plan.Ensure optimum staffing in the project.Ensure operational rigor on the floor.Rigorous implementation of critisit change mgmt.and escalation mgmt.processes.Organization:Participant in business development activities like RFPs/Bids (solution validation and deliverability assessment) customer walkthroughs etc.Drive organizational initiatives through effective communication with the team.Participate in recruitment programs (Campus and lateral).Participate in any academy knowledge sharing and innovation ideas.Comply with practice/organization defined timelines for various initiatives.Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Jul 07 2022About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the worlds leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.Quick Apply

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