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Service Desk Analyst - Jobs in Toronto, ON

FNZ
Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Service Desk AnalystRole DescriptionThis is both a highly technical and user-facing role, and you will be performing duties that align with 1st and 2nd line support functions.Specific Role Responsibilities

  • Providing high-quality and timely First Line Support to users through our Helpdesk Software;
  • Desktop Deployment Services (preferably Intune/Autopilot);
  • Azure and on Prem Active Directory Users & Groups management and Group policy;
  • Microsoft Email systems
  • All user access for FNZ Internal bespoke applications;
  • All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices;
  • Asset Register Maintenance.
  • Remote support to other internal clients
  • Daily checks and BAU monitoring and fault resolution
  • Ensuring that the correct service desk processes and procedures are followed
  • Basic connectivity and network troubleshooting
  • Knowledge sharing and mentoring
  • Documentation of technical fault solutions
  • Recommend improvements to all aspects of the IT services
  • Ensure IT policies are adhered to at all times
Experience Required
  • Experience in a similar Support role is an advantage.
  • English on a communicative level;
  • General infrastructure skills and knowledge of Microsoft Desktop and Server products.
  • An understanding of Virtualisation (ESXi / vSphere) , Active Directory;
  • A good understanding of IP network fundamentals.
  • Good team player who can work under direction or independently.
About FNZFNZ is the market-leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial and Close Brothers Asset Management. It has helped these customers grow to over £30 billion of platform assets in aggregate. FNZ now employs over 1 000 people with offices in UK (London, Bristol, Edinburgh), Czech Republic (Brno), Australia (Sydney), New Zealand (Wellington), Singapore and China (Hong Kong, Shanghai).Quick Apply
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