Solution Specialist - Jobs in Toronto, ON

Job Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.Are you up for the challenge If so, consider the following opportunity:What you will be doing:Account Planning:

• Interacts and engages with Account Executives and their clients to understand current and future business challenges. Acts as a strategic advisor to the business outcome. May own select opportunities related to base management and upsell/cross sell activities.
• Research information related to customer RFP’s/RFI’s. Follow up with customers and book meetings as appropriate to address current/future pain points and needs as it relates to the taxonomy of products offered.
• Engage with Product team and other stakeholders to scope client needs and support the on-going solutions discussions.

Customer Meetings:

• Attends selected client meetings to support AE and represent the overall Rogers EBU account team.
• Engage with clients to address follow up questions on quotes and proposals. Attends account reviews with Account
• Executives owning base management activities and transactional sales activities.
• Provide updates to clients on key initiatives to support the AE and/or Service Manger’s activities.

Sales Admin:

• Work with key internal stakeholders to ensure Rogers commitments to clients are met in a timely manner
• Cross references multiple systems to aggregate information for customer’s inquiries as it relates to our full suite of products.
• Each person is accountable for 40-60 accounts with annual spends of approx. 60-100M each.
• Utilizes SFDC to record opportunities and quotes, update information, record tasks via activity, and or campaign responses to outcomes of customer calls they conduct.
• Responds to emails received from customers as it relates to their entire suite of products (Cloud, DC, UCC, Fixed Networks, Wireless, and Security etc.)
• Work with pricing team to conduct maintenance activities on Rogers IDV offers to select clients.
• Negotiates pricing as needed with internal Deal Desk to obtain optimal pricing for customer and Rogers. Can own or partner conversation with customer to review offer.
• Ownership of contract issuance on opportunities owned as well as partner with AE’s on highly strategic customers i.e. engagement with legal on red-lining etc.

Development:Responsible for keeping skills alive by ensuring they are aware of industry best practice as it relates to UCC, Fixed Networks (specifically legacy), Cloud, Data Center, Security etc.What you bring:

• Minimum 3-5 years progressive support and/or sales experience. Extensive knowledge of Wireless industry preferred.
• Post-secondary education in a business-related field or equivalent experience would be an asset
• Demonstrated ability to influence and motivate a team (channel management experience is preferred but not required)
• Results-oriented with a proven ability to meet both short-term and long-term business objectives
• Proven ability to develop, foster and maintain relationships with internal and external customers
• Proven ability to communicate effectively in written and verbal form.
• Ability to work independently to achieve goals and meet deadlines

Schedule: Full timeShift: No SelectionLength of Contract: No SelectionWork Location: 333 Bloor Street East (824), Toronto, ONTravel Requirements: NonePosting Category/Function: Sales & Account SupportRequisition ID: 272380Together, well make more possible, and these six shared values guide and define our work:

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.Posting Notes: CorporateQuick Apply

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