Student Services Officer: Scheduling, Records and Enrolment (TERM) - Jobs in Toronto, ON

Job Description

Date Posted: 08/30/2022Req ID: 26662Faculty/Division: John H. Daniels Faculty of Architecture, Landscape and DesignDepartment: Office of the Registrar and Student ServicesCampus: St. George (Downtown Toronto)Position Number: 00051101Description:About us:The Daniels Faculty of Architecture, Landscape, and Design at the University of Toronto offers graduate programs in architecture, landscape architecture, urban design, forestry, and visual studies — as well asunique undergraduate programs that use architectural studies and visual studies as a lens through which students may pursue a broad, liberal arts-based education. Its mission is to educate students, prepare professionals, and cultivate scholars who will play a leading role in creating more culturally engaged, ecologically sustainable, socially just, and artfully conceived environments.The greater Toronto region serves as a dynamic laboratory for both its students and faculty, while the University of Toronto, which year after year ranks among the top universities in the world, provides a wealth of knowledge and expertise that they can draw from. Like Toronto, Daniels students and faculty are incredibly cosmopolitan in sensibility, hailing from every part of the world, with their work crossing all sorts of geographic and cultural boundaries. The city’s multicultural networks and international connections make the Daniels Faculty a powerful place to start a career.Your opportunity:This position provides an opportunity to join the Office of the Registrar and Student Services (ORSS) at the Daniels Faculty. Reporting to the Registrar & Assistant Dean, Students, the Student Services Officer: Scheduling, Records and Enrolment is responsible for maintaining academic records for current and previously registered students; monitors, assesses, updates and reconciles information pertaining to students’ academic status, registration, course enrolments, and scheduling.The incumbent is responsible for room bookings, course and room scheduling, classroom inventory, academic timetable changes and is the first point of contact for student enquiries.Your responsibilities will include:

• Coordinating course schedules
• Analyzing course enrollment and waitlisted numbers and recommending alternatives to course availability, offerings, scheduling
• Analyzing and reconciling registration/status/program of study information
• Identifying changes to student records that affect academic status and correcting status as required
• Analyzing collections, records and/or reference administration processes and recommending improvements
• Reviewing and assessing student records to determine academic standing and informing students of changes
• Providing detailed information on processes, policies, and procedures. Acting as the first point of contact for student record enquiries

Essential Qualifications:

• Bachelors degree or acceptable combination of equivalent education and experience.
• Minimum two years of related experience in a registrarial student services environment.
• Experience with student registration, academic records and grades reporting, conferring of degrees and academic course scheduling.
• Experience with degree and program requirements in a post-secondary institution or division.
• High level of proficiency and understanding of student information systems, specifically relational database structure, ROSI/ACORN and ROSI Express and a degree assessment/audit system (e.g., Degree Explorer).
• Experience with Intranet Room Booking System, academic course/examination Scheduling Software and academic course/examination Scheduling Web Applications or similar systems.
• Proven facility in providing effective and responsive customer service in a fast-paced, dynamic and demanding environment.
• Advanced knowledge of Excel is a requirement for reporting and analysis.
• Must possess excellent communication, and interpersonal skills, both written and verbal.
• Demonstrated time management and organizational skills with the ability to effectively prioritize, multi-task and organize work.
• Ability to analyze problems, identify key information and issues, and exercise initiative.
• Adaptability, flexibility and ability to learn new tools and applications.
• Follow rules and procedural processes related to Freedom of Information and Protection of Privacy Act (FIPPA).

To be successful in this role you will be:

• Organized
• Procedural
• Problem solver
• Communicator
• Team player
• Multi-tasker

Closing Date: 09/08/2022, 11:59PM ETEmployee Group: USWAppointment Type: Budget - TermSchedule: Full-TimePay Scale Group & Hiring Zone:USW Pay Band 09 - $60,006 with an annual step progression to a maximum of $76,739. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.Job Category: Student ServicesNotes: This posting is for a 1-year termRecruiter: Jasmin OlarteLived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.Quick Apply

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