SUPERVISOR DISTRICT OPERATIONS CS - Jobs in Toronto, ON

Job Description

SUPERVISOR DISTRICT OPERATIONS CS

Job ID: 28148Division & Section: Childrens Services, ChildSvcs Client ServicesWork Location: Malvern Employment & Social Services, 325 Milner Ave, Toronto, M3B 1V5Job Type & Duration: Full-time, 2 Permanent vacanciesSalary: $89,871.60 $105,578.20, TM 0724, Wage Grade 6.5Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 2Posting Period: 12-Aug-2022 to 26-Aug-2022

Job Summary:To manage a district office(s); monitoring client eligibility for assessment/placement into subsidized childcare and supervise child care resource allocation for wards within a district; in accordance with the service plan.Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary. Ensures compliance with WIB, Human Rights and Health & Safety legislation.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Supervises the client eligibility function within a specified geographic/functional area, including the determination of initial/ongoing client eligibility for a fee subsidy and ensuring compliance with provincial, legislative and Council directed policies/procedures.
• Monitors/evaluates services to ensure continuous improvement of staff performance and acceptable level of client satisfaction.
• Reviews client files to ensure accuracy of fee subsidy calculations and follows up on errors.
• Coordinates administrative support systems within the district office, in compliance with corporate/departmental policy/practices.
• Supervises one or more office locations or a team of staff in an assigned district. Ensures that the physical plant in both locations is maintained in a clean/safe manner.
• Ensure the provision of other administrative services to client service staff and other divisional tenants in the district office.
• Develops service strategies to ensure information, assessment/placement services are available to children/families; addressing the needs of a multilingual community. Also responds to clients with special needs or special employment circumstances.
• Coordinates the submission of client appeals to the Divisional Client Appeal Committee.
• Responds to issues from the public, political complaints and media and makes recommendations for resolve. Makes presentations, to service providers, politicians, parents & community members; providing advice, information and direction regarding eligibility for subsidized childcare/placement of children. Participates on a variety of local community groups; collaborating with members of the community, staff and clients for effective/efficient services for children/families.

Key Qualifications:

• Post-secondary education in a discipline pertinent to the job function or equivalent combination of education and experience.

• Experience in social services or a related human services or community services field

• Experience in a leadership role, including planning, organizing, mentoring, coaching, problem solving, decision making, coordinating, and delegating.

• Experience with handling day to day labour relations matters.

• Excellent customer service skills and ability to work with service providers, clients and/or staff to address service inquiries, requests and/or complaints with sensitivity and discretion.

• Proficiency using office systems including Microsoft Office Suite, Outlook, portals and the ability to adapt to changing technology and working in a hybrid work model.

• Excellent oral and written communication skills.

• Thorough understanding of legislation and regulations and policies governing subsidized childcare.

• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

• Familiarity with government legislation in the area of occupational health and safety

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the Citys Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.Quick Apply

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